About us:
We are seeking a friendly Resource Coordinator who will become an integral part of our team in both the Carlsbad and Rancho Bernardo offices. You will be the first point of contact for all our valued clients, employees, and real estate agents in our offices. Acting as a brand ambassador, your in-person role is pivotal in enhancing the overall office and client experience, fostering a welcoming environment, ensuring smooth, seamless operations of the office on a day-to-day basis. Reporting directly to the Director of Operations, you will play a vital role in our success.
Responsibilities
- Efficient Office Operations: Execute office opening and closing procedures.
- Mail and Package Management: Receive, distribute, and manage all incoming and outgoing packages for employees and agents.
- Phones: Answer Multi-Line Phones and redirect as needed.
- Supply Management: Order office supplies as needed to ensure a well-equipped workspace.
- Brand Ambassador: Act as our brand ambassador, creating a warm and inviting atmosphere for clients and agents. Greet walk-ins kindly and assist as needed.
- Ancillary Services: Perform admin/reporting duties related to ancillary services capture rate.
- Window Displays: Ensure window displays and brochures are relevant and presentable.
- Agent Support: Assist real estate agents with various requests and requirements, such as creating Marketing Service Packets, Listing Presentations, templated Flyers, and more.
- Agent Training: Facilitate agent onboarding and offboarding processes. Train agents on apps and tools to focus on maximizing efficiency and resource utilization.
- Listing Management: Monitor office MLS listings, ensuring accurate alignment including status changes, listing details, photos and complete the tasks associated with each listing. Monitor all active and pending listings to ensure the listing matches the MLS listing, update and coordinate as needed.
- Marketing Material Management: Order, print, invoice agents, bind marketing materials (Marketing Service Packets, Listing Presentations, Flyers etc.) manage marketing inventory supplies weekly.
- Interdepartmental Liaison: Serve as a liaison between departments, fostering collaboration between sales associates and the corporate office. Support agents and other team members throughout the company.
- Confidentiality: Safeguard electronic and physical copies of sensitive and confidential information.
- Professionalism: Perform all responsibilities with a high degree of accuracy, quality, and professionalism.
- Event Promotion: Support and promote local, company-wide, and office events.
- Team Collaboration: Attend and actively participate in office and company-wide meetings/events as needed.
- Flexibility: Be willing to assist other offices as required, maintaining a positive and welcoming demeanor.
Skills
- Experience in real estate, title and mortgage experience is preferred.
- Strong customer service and troubleshooting skills.
- Basic knowledge of Marketing and Design
- Proficient in MS Office.
- Excellent oral and written communication skills
- Strong attention to detail
- Diligent work Ethic and positive team attitude
- High degree of resourcefulness, flexibility and adaptability.
- Ability to manage and prioritize multiple tasks and projects.
Benefits
- 401(k)
- Paid vacation time off
- Paid sick time off
- Medical/Vision/Dental Insurance
- 11 Paid Holidays plus your birthday
Job Type: Full-time
Pay: $26.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Real estate administrative: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Ability to Relocate:
- Carlsbad, CA: Relocate before starting work (Required)
Work Location: In person