The Salary for this position is $85,000 - $95,000 and is based on experience and equivalent certifications. Local Candidates Strongly Preferred.
Located in the Heart of Silicon Valley close to SJC Airport, Delta Hotel by Marriott, creates a seamless full-service hotel experience that has been thoughtfully designed with the essential needs of frequent traveler in mind. Guests benefit from services and amenities that provide smart value including fast free Wi-Fi and complementary bottled water each day. By focusing on the details that truly matter, we can make them perfect- welcome to Simple, Made Perfect- Delta Hotel by Marriott.
If you're really motivated and have the following qualifications, we want to talk to you about this great opportunity and your future!
Position Summary: The Operations Manager is responsible for providing an exceptional experience to every guest while maximizing hotel profitability. This position ensures plans, implements and controls effective departmental strategies that drive results in addition to leading, training, coaching, engaging and providing feedback to all operations staff and supervisors on a daily basis.
Core Responsibilities:
- Understands and abides by all safety protocols.
- Willingly embrace last-minute changes in direction and unexpected changes in operational plan.
- Performs other duties as assigned.
- Maintains positive guest relations at all times.
- Create and execute innovative strategies that will drive the hotel to exceed guest satisfaction and revenues.
- Work collaboratively with all members of the operations team and other hotel departments to ensure guest expectations are always exceeded and hotel operations are always effectively executed.
- Anticipate guests’ and employees’ needs and respond promptly.
- Promote positive guest relations at all times.
- Ensure that the guest experience is pleasant and positive from arrival through departure.
- Analyze GSA scores and comments and enhance positive strategies and develop and execute action plans to eliminate deficiencies.
- Ensure all operations staff and supervisors are properly trained to standards and able to carry out the operations of each department.
- Work closely with department supervisors to develop them both personally and professionally.
- Ensure that all guest complaints regarding service and/or accommodations are investigated and resolved.
- Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
- Establish standards for personnel performance and customer service.
- Review work procedures and operational problems to determine ways to improve service, performance, cleanliness and safety.
- Assist the General Manager with the following employee relations activities: organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.
- Provide Leadership / Mentoring to operations staff.
- Maintain complete knowledge of all operations department policies/service procedures.
- Maintain complete knowledge of: all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities, VIPs scheduled, in-house group names, background, activities, locations, and times as well as special requests/arrangements.
- Complete daily walk-through of all operations department areas observing the following and instruct designated
- personnel to rectify any organization deficiencies:
- Staffing – numbers, appearance, attitude
- Operational cleanliness and maintenance
- Service – appearance, merchandising, attitude
- General crispness, quality and consistency of operation
- Storage areas – organization, cleanliness, inventories and care of equipment
- Review and respond to daily operational demands as it relate to the hotel.
- Prepare weekly, monthly, quarterly and yearly departmental financial and payroll forecasts.
- Monitor security of public areas of the hotel.
- Establish par levels for supplies and equipment.
- Conduct pre-shift meeting to review information pertinent today’s business
- Ensure appropriate inventory of supplies and materials needed for associates to perform their jobs.
- Participate in weekly department meetings.
- Ensure alcohol awareness policy and food handling guidelines are enforced at all times.
- Understand and efficiently operate POS system or registers.
- Other duties as assigned to ensure effective operation of the overall hotel.
Knowledge, Skills, and Competencies:
- Knowledge of federal, state and local laws and regulations as it relates to food and liquor, ensuring associates have all been trained in responsible alcohol service.
- Strong business communication and presentation skills, both verbal and written
- High work ethic and self-initiative
- Demonstrate proven decision-making abilities
- Ability to work in a high demand and sometimes high-pressure environment
- Strong computer skills in Microsoft Suite
- Regular attendance according to established guidelines
- May be required to work varying schedules to reflect the business needs of the property
- Must possess basic computational ability
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- Ability to maintain excellent relationships with associates and maintain associates and guest confidentiality at all times
- Ability to lead departmental meetings and participate in hotel team meetings
- Certificates & Licenses: Responsible Alcohol Beverage Service Certification required. Food Handlers Certification
- Full-Service Hotel Experience is important
- Hotel Experience only
Physical Requirements:
- Sit, stand and walk for varying lengths of time
- Lift approximately thirty (30) to forty (40) pounds, including ability to serve food and beverage items as appropriate.
- Good communication skills, both written and verbal
- Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
- Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line phone, filing cabinets, photocopiers and other office equipment as needed
NOTICE: The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, due to the nature of the hotel business, a service-centric atmosphere must always be projected.
Why Work with Us?
We offer competitive pay and benefits such as health insurance, 401k Savings Plan, vacation and sick time off. Other perks include employee Marriott hotel room rate discounts where available. Be challenged and rewarded for the work you do. Come and explore the world of hospitality, meet people from all over the world, and enjoy the adventure in all your travels!
Delta Hotel by Marriott Santa Clara-Silicon Valley is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Job Type: Full-time
Pay: $85,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: In person
Job Type: Full-time
Pay: $85,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Work Location: In person