Job description
Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service to ensure a positive experience during their stay. This is a great opportunity for individuals with a passion for hospitality and excellent communication skills. Duties: - Greet guests with a warm and welcoming attitude - Check-in and check-out guests efficiently and accurately - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and professionally - Assist with reservations and manage room assignments - Maintain accurate records of guest accounts and transactions - Process payments and handle cash transactions - Answer phone calls and direct them to the appropriate department or staff member - Assist with night audit duties as required - Ensure the front desk area is clean, organized, and presentable at all times Qualifications: - Previous experience in customer service or hospitality is preferred - Excellent interpersonal and communication skills - Strong attention to detail and organizational abilities - Proficient in using computer systems and software applications - Bilingual language skills are a plus - Knowledge of hotel operations and front desk procedures is an asset - Ability to handle difficult situations with patience and professionalism We offer competitive pay based on experience. This is a full-time position with opportunities for career advancement within the hospitality industry. If you are passionate about providing exceptional guest service and thrive in a fast-paced environment, we would love to hear from you. Note: All positions must be paid, including internship positions.
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Referral program
Schedule:
- 8 hour shift
- Overnight shift
Work setting:
Ability to Relocate:
- Northlake, TX 76262: Relocate before starting work (Required)
Work Location: In person