Company Overview:
Illume Fertility specializes in the treatment of infertility, including assisted reproductive technologies (ART) like intrauterine insemination (IUI), in-vitro fertilization (IVF), and pre-implantation genetic testing (PGT). Illume Fertility is Fairfield County’s largest fertility clinic and egg donation center and is led by eight board-certified reproductive endocrinologists. Illume Fertility is consistently recognized as an LGBTQ Healthcare Equality Leader and its Integrated Fertility & Wellness program offers holistic support via acupuncture, mental health counseling, support groups and nutritional counseling. lllume Fertility has 5 convenient locations in Norwalk, Danbury, Stamford and Trumbull, CT and Harrison, NY.
Position Overview:
Responsible for the accuracy of all patient/partner demographics entered into the system. Responsible for collecting co-payments at time of service. Work in collaboration with clinical and other administrative staffs to ensure billing to insurance/patient are consistent with RMA-CT’s professional standards and clinical practices. Provide weekend and holiday back-up coverage.
Duties and Responsibilities:
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Enter all demographic/insurance information into Athena and RESource.
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Schedule all appointment types.
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Answer calls in a timely and friendly manner.
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Triage and direct calls appropriately.
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Collect co-payments and post on patient’s account.
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Act as a liaison between patient and clinical/administrative departments.
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Greet all patients in a kind and friendly manner.
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Scan drivers licenses and insurance cards.
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Print all billing encounters.
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Collect all encounters; compare with schedule to make sure all services rendered are being captured.
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Monitor and maintain physician schedule;
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Ensure patients are being seen in a timely fashion.
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Check in/out patients.
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Collect new patient records and forms, scan into Ebridge.
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Ability to handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
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Position is located in Norwalk, CT and coverage needed in our Stamford, CT and Harrison, NY offices.
Qualifications
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High School diploma or equivalent required
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Previous experience in customer or patient service required
Immunization:
Staff member must meet immunizations requirements as stated in the Illume Fertility immunization policy.
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TB inoculation
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Flu vaccine
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Others as they become required
Benefits:
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401(k)
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401(k) matching
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Dental insurance
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Employee assistance program
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Employee discount
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Flexible spending account
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Health insurance
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Health savings account
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Life insurance
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Paid time off
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Referral program
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Tuition reimbursement
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Vision insurance
To learn more about Illume Fertility, please visit our website: www.illumefertility.com