The Residential Program Coordinator goal is to provide growth and business development for the agency in community care with an emphasis on the, elderly, Developmental Disabled and Mentally challenged population. The right team member MUST have knowledge of the HOME CARE INDUSTRY FOR THE ELDERLY AND DD POPULATION, PRIVATE PAY MARKET AND THE MEDICAID WAIVER PROGRAMS.
Specific Requirements
The right candidate should have a background in LPC, DSP, Nursing, social work, behavioral therapist, care coordination, Community case management, Support co-ordination, IDD agency program director, home care program director with experience with Medcaid waiver programs and the elderly population.
· Highly organized, strong attention to detail and ambitious in getting the job done.
.Responsible for quality assurance and agency compliance
.Responsible for shaping the direction and growth of agency.
· Experience working with CCSP/SOURCE/ICWP/NOW AND COMP. GAPP waiver programs a must. Also workman's COMP and other skilled home care programs.
.Experience with Medicaid billing, EVV, Tellus.
· Able to travel.
· Must possess strong customer service skills and have community connections to aid in business development
· Must demonstrate excellent oral and written communication skills and the ability to listen effectively
· Must have the personal integrity and ability to discreetly handle confidential information
· Must possess demonstrated excellent computer literacy and Microsoft Office skills, social media skills
· Must possess the ability to excel in a team environment as well as work independently with little supervision
· Must possess the desire to serve clients and coworkers with exceptional customer service
· Must possess strong interpersonal skills with the ability to effectively communicate with a diverse workforce
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JOB DUTIES
. Manage the day to day operations of agency and actively grow clientele.
.Understands and adhere to all policies and procedures of agency.
· Writing and posting recruiting ads on various job boards, developing relationships with other recruiting sources such as nursing schools and referrals, participating in job fairs, etc.
· Screening and interviewing of applicants and documentation of all steps of the hiring process.
· Ensuring that all applicants have completed paperwork including application, hiring documents, license and reference checking and scheduling and completing background checks and drug screening.
· Answering & triaging calls from caregivers, clients and prospects
· Managing caregiver schedules to ensure every shift is staffed and caregivers arrive on time for their assignments
· Performing employee trainings and orientations
· Determining optimal staffing match for new/existing clients so that our employees and clients are happy with their placement.
· Ensuring caregiver compliance with time reporting, in services, and annual medicals
· Ensuring consistent accuracy of database and file information for both caregivers and clients
· Creates and maintains staff schedules, providing coverage for call outs.
· Contacts care providers and clients regarding day-to-day changes.
· Maintain client services required as outlined in agreements, urgent requests and care plans.
· Maintains staff and client database (e.g. employee assessments, dates and reminders of TB, client admission, client hospital admission and discharges
· Maintains strict confidentiality on patient, agency, and employee matters.
· Participates in the Performance Improvement process
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Employee discount
- Paid time off
- Professional development assistance
Schedule:
- Monday to Friday
- Weekends as needed
Application Question(s):
- Why are you a good fit for this position ?
Education:
Experience:
- Care coordination: 4 years (Preferred)
- Home care: 4 years (Preferred)
- DDP: 4 years (Preferred)
- IDD clients: 4 years (Preferred)
- Elder Care: 4 years (Preferred)
- Business office Management: 4 years (Preferred)
License/Certification:
- CPR Certification (Preferred)
Work Location: In person