The job description for the Desktop Support Analyst highlights that the company is looking for a highly skilled and resourceful individual who can provide first-level IT support and handle a variety of technical and administrative tasks. Here are the key qualifications and responsibilities they are seeking:
Key Qualifications
- Education and Experience:
- Associate or Bachelor's degree in Information Technology or related certifications.
- 3+ years of experience in a similar role.
- Technical Skills:
- Knowledge of TCP/IP, DHCP, DNS, VPN, and network fundamentals.
- Technical understanding and knowledge of Windows operating systems (Windows 7 and Windows 10) and Google applications.
- Interpersonal Skills:
- Excellent interpersonal skills and ability to work effectively with others.
- Demonstrated customer service and support skills.
- Resourceful, customer-focused, team player with a positive, winning attitude.
Key Responsibilities
- IT Support:
- Serve as the first level of IT support for business users across multiple sites.
- Perform analysis, diagnostics, and resolution of user computer problems and implement corrective solutions.
- Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.
- Administrative Duties:
- Open service requests and manage warranty repairs with hardware vendors.
- Manage new user request processes including configuration, setup, inventory, and testing of new user computers prior to delivery.
- Retire old IT assets, including record keeping and appropriate asset disposal.
- Follow-up on equipment delivered to other sites to ensure it was received and set up properly.
- Monthly server patching and purchase request ordering.
- Intranet maintenance and changes.
- Creation and maintenance of AODocs libraries.
- Contacting vendors for different licensed software issues.
- Leading or working on random projects (usually from ALAM).
- User Management:
- Creation and removal of user accounts.
- Meeting weekly with recruiting to coordinate new hire dates.
- Physical and Work Environment Requirements:
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices.
- Participation in training sessions, presentations, and meetings.
- Ability to lift up to 50 lbs.
- May require work in manufacturing facilities wearing protective clothing.
- Travel required for the purpose of meeting with remote clients or providing support at off-site locations. A valid driver’s license is necessary.
Summary
Job Type: Contract
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Education:
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
- Manufacturing background: 1 year (Required)
Ability to Relocate:
- Fremont, CA 94538: Relocate before starting work (Required)
Work Location: In person