Summary of Position:
- Searching for a talented and passionate Technical Support Analyst to join our fast-growing New York office. The position is responsible for providing technical assistance and end-user support related to computer systems, hardware, and applications.
- Provides first level technical support at various levels of expertise and responsibility. Includes support of Home Office and Field hardware, password support, software, applications, and networks. Supporting users via chat, phone, and in-person support within the home office. Provides analysis and research needed to resolve the issues presented to Service Desk.
- In the role of a Technical Support Analyst, you will need to harness a blend of problem-solving and interpersonal skills. Even if you are faced with a problem you don’t have the answer for, your critical thinking skills and ability to work under pressure will help you find a solution. You demonstrate politeness, patience, and understanding. You are quick to learn new skills and technologies and are genuinely interested in learning and progressing in your role.
- This role will start remotely for a 7 week phone/chat support training course. Training will run Monday through Friday from 9:00 AM to 5:30 PM EST.
- Once training is complete, candidate will work on campus in Lower Manhattan, New York. Regular work hours will be Monday through Friday from 8:30 AM to 5:30 PM EST.
Job Type: Contract
Pay: $23.00 - $25.00 per hour
Schedule:
Experience:
- Customer service: 1 year (Preferred)
Work Location: On the road