About us
Holiday Inn Express & Suites is a small business in Louisville, KY. We are professional, agile and professional.
Our work environment includes:
- Modern office setting
- Food provided
Job Summary:
We are seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager, you will play a key role in supporting the hotel manager in daily operations and ensuring exceptional customer service. This is a great opportunity for someone looking to advance their career in store management.
Responsibilities:
- Assist the store manager in overseeing all aspects of store operations
- Train and develop team members to provide excellent customer service
- Manage and supervise staff, ensuring they adhere to company policies and procedures
- Assist with recruiting, hiring, and onboarding new employees
- Maintain inventory levels and ensure accurate stock management
- Monitor sales performance and implement strategies to drive sales growth
- Handle customer inquiries, complaints, and escalations in a professional manner
- Ensure compliance with health and safety regulations
- Assist in creating and implementing marketing initiatives to increase brand awareness
Qualifications:
- Previous experience in Hospitality or customer service role
- Strong organizational and multitasking skills
- Excellent communication and phone etiquette skills
- Proven leadership abilities with the ability to motivate and inspire a team
- Ability to work well under pressure and adapt to changing priorities
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Knowledge of shift management and scheduling processes
We offer competitive pay rates, opportunities for career advancement, and a supportive work environment. If you are a dedicated individual with a passion for delivering exceptional customer service, we would love to hear from you.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements associated with the job.
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Evening shift
Weekly day range:
Work Location: In person