We are looking for a Customer Service Representative for a wholesale company. This position is located in Twinsburg, OH but will be moving to Stow, OH.
Required Skills:
- 2+ years of customer service experience
- Proficient in basic computer skills
Additional Skills:
- Skilled in printers
- Experience in retail
Job Responsibilities:
- Answer customer phone calls and provide resolutions to issues/problems
- Typical calls cover requests for quotes, order status enquiries, order delays and mis-ships, technical questions and troubleshooting installation or operating problems
- Provide customers with best advice for product selections, specifications and problems to avoid when selecting products
- Answer customer questions by e-mail and in Freshdesk
- Interface with sales, factories and customers regarding remake orders
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Twinsburg, OH (Preferred)
Ability to Relocate:
- Twinsburg, OH: Relocate before starting work (Required)
Work Location: In person