All around the globe, C-Lock products are being used daily to develop a cleaner, more efficient and more economical world food supply. From research scientists in Switzerland to feedlots in Nebraska we are leading the way in efficient livestock feeding and management. We are innovators, using state-of-the-art technology to continually design, improve and refine in ways that have never been seen before.
We are growing and need to add a service and support member to our team. This member will join us in assisting customers with our SmartFeed, GreenFeed, and SmartScale product line, resolving customer questions or troubles, and help transform customer interactions into design and productivity improvements. The Customer Support person will be responsible for helping C-Lock deliver outstanding customer support and developing and improving customer relations.
This role will require balancing direct customer support with team coordination and oversight, and will serve as a liaison between C-Lock and its customers, as well as between the customer support department, manufacturing, and sales.
Given that C-Lock products include many high-tech components, the candidate must have the ability to learn how each of our products functions mechanically, electrically, and computationally. In addition, the candidate must have excellent oral and written communication skills and a friendly demeanor to work with clients on the phone.
Duties and Responsibilities
- Good organizational, critical-thinking, and communication skills
- Expert Computer knowledge, including Microsoft Office and email use
- Experience and knowledge in Salesforce is a plus
- Basic experience with Linux command line
- Good understanding of electronics terminology and equipment
- Capable of reading schematics, datasheets, and using multimeter
- Understanding of IoT devices and setup is a plus (configuring routers and modems)
- Comfortable talking to customers on the phone and over email
- Able to balance and prioritize multiple tasks, ensuring each is completed and resolved
- Respond and follow up with customers in a timely manner
- Assist in reviewing customer cases to ensure they are followed through to resolution
- Create clear and concise step-by-step instructions for customers to solve issues
- Provide feedback on ways to improve C-Lock’s processes
Requirements and Qualifications
- Good organizational, critical-thinking, and communication skills
- General Computer knowledge, including Microsoft Office and email use
- Experience and knowledge in Salesforce is a plus
- Comfortable talking to customers on the phone and over email
- Able to balance and prioritize multiple tasks, ensuring each is completed and resolved
Abilities and Qualities
- Able to work both independently and in a team environment
- Self-motivated and excited to work on new projects
- Adaptable to changing priorities and adjust to meet tight deadlines
- Willing to find solutions under pressure
Very competitive compensation package including company paid medical, vision, and life insurance, 401(k), and accrued paid time off.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Education:
Experience:
- Customer service: 1 year (Preferred)
- Electronics Troubleshooting: 1 year (Preferred)
- Computer hardware: 2 years (Preferred)
Work Location: In person