**Company Overview:**
We are a dynamic and rapidly growing call center specializing in performance marketing and quality assurance services across multiple accounts and brands. Our commitment to excellence and innovation drives our success in delivering exceptional customer service and optimizing client ROI.
**Position Overview:**
We are seeking a Vice President of Sales & Operations to oversee our call center operations, focusing on performance marketing strategies, quality assurance protocols, and seamless support for diverse accounts and brands. This pivotal role requires strategic leadership, operational expertise, and a deep understanding of the call center industry.
**Key Responsibilities:**
- **Strategic Leadership:** Develop and execute operational strategies aligned with business goals to drive growth, efficiency, and client satisfaction.
- **Performance Marketing:** Lead initiatives to optimize performance marketing campaigns through innovative strategies, data-driven insights, and continuous improvement efforts.
- **Quality Assurance:** Implement and maintain rigorous quality assurance standards to ensure service excellence and compliance with client requirements and industry regulations.
- **Account and Brand Support:** Oversee operations across multiple accounts and brands, ensuring consistent service delivery, client satisfaction, and achievement of KPIs.
- **Operational Efficiency:** Drive operational efficiency initiatives, leveraging technology and process optimization to enhance productivity and cost-effectiveness.
- **Team Management:** Build and mentor a high-performing operations team, fostering a culture of collaboration, accountability, and professional development.
- **Client Relationships:** Serve as a key point of contact for clients, nurturing relationships, addressing concerns, and proactively identifying opportunities for service enhancement.
- **Performance Metrics:** Establish and monitor key performance metrics, providing regular reporting and insights to senior management and stakeholders.
- **Compliance and Risk Management:** Ensure adherence to legal and regulatory requirements, maintaining a robust risk management framework to mitigate operational risks.
**Qualifications:**
- **Experience:** Proven track record of leadership in call center operations, preferably in performance marketing and quality assurance roles.
- **Industry Knowledge:** Deep understanding of call center dynamics, performance marketing strategies, and quality assurance best practices.
- **Strategic Vision:** Ability to develop and execute operational strategies that drive business growth and client satisfaction.
- **Analytical Skills:** Strong analytical and problem-solving skills, with the ability to leverage data to drive decision-making and process improvements.
- **Communication:** Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external clients.
- **Leadership:** Demonstrated leadership capabilities, with a focus on team development, performance management, and fostering a positive work environment.
- **Education:** Bachelor’s degree in Business Administration, Management, or a related field; MBA or advanced degree preferred.
**Benefits:**
- Competitive salary and performance-based incentives
- Comprehensive health benefits package
- Retirement savings plan with employer match
- Professional development opportunities
- Dynamic and inclusive work environment
**Location:** [Chicago, IL]
**Application Process:**
Interested candidates are invited to submit a resume and cover letter detailing their qualifications and interest in the position. We look forward to welcoming a strategic leader who will drive our call center operations to new heights of success in performance marketing and quality assurance.