One year of college course work in education or a related field and two years of experience in teaching, public speaking, training or related field.
Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.
Knowledge of:
Instagram, Twitter, Facebook and other social media platforms
Record keeping and invoicing practices and procedures
Customer service procedures and techniques
Standard office practices and procedures
Teaching/Public speaking techniques
Journalism and media presentations
Ability to:
Respond to requests and inquiries tactfully and courteously
Communicate effectively both verbally and in writing
Accurately proofread numerical and text data
Operate a computer and related software
Establish and maintain effective working relationships with coworkers, management, representatives from other City departments, outside agencies, and the general public
Be adaptable and flexible in a fast paced environment
Canvass social media to identify emerging trends
Learn the general practices and principles of traffic safety, public information and relations
Effectively present programs to a diverse audience with media to include print, video, electronic, and in person
Operate city vehicles
Special Requirements
Valid Arizona Driver's License.
Applicants will be required to undergo drug and alcohol testing prior to employment and will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy.
Success Factor Classification Level - Foundational
Success Factors
Definitions
Classification Levels
Personal Accountability & Integrity
Takes personal responsibility for the quality and timeliness of work and in complying with organizational rules, policies and procedures. Earns others’ trust and respect through consistent honesty and professionalism.
Foundational, Professional/Supervisory, Managerial, Executives
Teambuilding & Collaborative Relationships
Inspires and fosters team commitment, spirit, pride and trust; develops cooperative working relationships with others.
Foundational, Professional/Supervisory, Managerial, Executives
Effective Communication
Conveys information respectfully, credibly, and effectively.
Foundational, Professional/Supervisory, Managerial, Executives
Continuous Learning & Development
Assesses and recognizes own strengths and weaknesses; takes initiative in pursuing self-development and learning to expand skills and increase knowledge.
Foundational, Professional/Supervisory, Managerial, Executives
Commitment to Service Excellence
Strives to excel in meeting the needs of both internal and external customers in a fair and equitable manner. Delivers high-quality services with a commitment to continuous improvement.
Foundational, Professional/Supervisory, Managerial, Executives
Innovation
Applies original thinking in approach to job responsibilities and to improve processes, methods, systems or services.
Foundational, Professional/Supervisory, Managerial, Executives