GENERAL POSITION OVERVIEW
SHAFER SERVICES PLUS, a leader in HVAC, refrigeration, and plumbing in San Antonio, is adding a full-time Customer Service Representative (CSR) to our family. The CSR is at the heart of our organization, working in a fast-paced team environment. This team member is detail-oriented with strong communication skills and a desire to provide an exceptional experience to our customers.
JOB DESCRIPTION OVERVIEW
· This team member will support the organization by answering inbound customer calls, solving customer issues, providing exceptional customer service, collaborating with the Shafer team to achieve goals, efficiently and effectively dispatching HVAC technicians and plumbers, and coordinating the execution of HVAC and plumbing jobs to maximize efficiency and customer satisfaction.
· Our Customer Representatives use patience and effective communication skills to define customer needs, answer questions, and leave a positive impression on customer interactions.
· Your attention to detail is essential; you'll document a record of actions that ensure your customers’ service histories are available for future Representatives.
· Understanding the basics of our business product and your customers’ sense of urgency will help you create a satisfying customer experience.
TIME REQUIREMENTS
This position will require a minimum of 40 hours per week. Flexibility in work hours or schedule may be required in order to accommodate the needs of the business.
Shift: 9am - 6pm.
***This position is required to participate in the Emergency & Holiday On-Call Rotation (Shafer Services On-Call Policy).
DESIRED MINIMUM QUALIFICATIONS
· High School Diploma or G.E.D. preferred, administrative knowledge, ability to provide excellent customer service, proficiency with Microsoft Word, Excel, Outlook and familiarity with office equipment. Experience with Service Titan is a plus.
REQUIREMENTS:
· 1+ Years of Contact Center Experience (Service Business Environment)
· Typing Skill of 40 – 45 WPM Accurately
· Extremely Detail Oriented
· Motivated, Goal Oriented, Persistent and Skilled Negotiator
· High Level of Initiative and Work Well in a High-Performance Team Environment
· Excellent Written and Oral Communication Skills
· Handles Stressful Situations and Deadline Pressures Well
· Plans and Carries Out Responsibilities with Minimal Direction
If this describes you and you are interested in building a career with a driven, growth-oriented team please check out the video below to learn more about us and apply. Thank you! https://www.youtube.com/watch?v=BdN4WEC6Prk
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Call center: 1 year (Required)
- Service Titan: 1 year (Preferred)
Work Location: In person