Who We Are:
Based in Coppell, TX, Toyota Industries Commercial Finance (TICF) has over 200 associates and is a commercial lender for Toyota Forklifts, Hino Trucks and Toyota Advanced Logistics. Part of the global Toyota Industries Corporation family, we are included in a network of companies that manufacture and sell textile machinery, material handling equipment automobiles, and automobile parts. As a whole Toyota Industries Corporation has more than 15,000 Associates in North America and over 70,000 Associates around the globe.
Our vision at Toyota Industries Commercial Finance (TICF) is to be the financial services partner of choice to our dealers and customers by delivering innovative solutions that support the sustainable growth of our partners. We do this by engaging diverse talent and passion of people who are committed to helping carry the load, contribute to society, and strive for continuous improvement.
Why Work At Toyota:
Whether you are starting out in your career or looking to make the next step, build your career on the foundation of the Toyota brand. Since 1926, Toyota has operated on the foundation of Respect for People and Continuous Improvement. At TICF, you’ll enjoy the benefits of a small company with the backing of a big-name brand. Ask Associates why they joined TICF, and you’ll hear them tell you about the Toyota culture – making sure each person we engage with feels welcomed, valued, respected, and heard. You’ll hear about an accessible leadership team who listens to Associate concerns and values open communication., You’ll hear about a Company that sticks with Associates through the highs and lows and provides stability. We are committed to our Associates and the communities we serve.
Our office is perfectly placed in Cypress Waters- the heart of the DFW metroplex. This premier campus reflects environmentally sophisticated buildings, extensive natural landscaping, pedestrian trails and streets, and lakeside restaurants. Work and discover amenities abound, such as free weekly yoga, a lunch shuttle to the restaurants, and so much more! Come check us out – life is better at Toyota!
What You’ll Get:
Competitive compensation, a company-wide bonus program, market leading benefit package, and joining one of the world’s most admired brands are all part of TICF’s employment value proposition.
- Choices of where you work and when you work - because we all value something different. Hybrid work schedules allow for flexibility where you work. There is required collaboration in office on Tuesdays and Wednesdays, but the flexibility to work from home the rest of the week. A unique 9/80 work schedule gives you the flexibility when you work. Choose from alternating Fridays off or consider the Choice schedule which allows you a fixed morning or afternoon off each week.
- A Personalized Ride. Design and order your own personal Toyota or Lexus leased vehicle through TICF’s Associate Lease Program which includes all insurance, maintenance, and registration costs plus easy payroll deduction. Prefer to own your car? You can also purchase a Toyota or Lexus vehicle on terms available exclusively to Toyota Associates and eligible family members.
- Time Away. In addition to vacation time, TICF also offers paid personal and sick time, as well as 14 paid company holidays - including a paid yearend shutdown period for most departments. Plus, the ability to rollover unused time.
- Education Assistance. Are you weighed down by student debt? TICF will pay $200 per month up to a total of $20,000 to assist you with repaying your student loans. Interested in furthering your education – TICF will pay up to $5,250 toward your ongoing education in addition to company sponsored training.
- Comprehensive Care. We know you need great insurance to care for yourself and your family. TICF offers a low cost, low deductible PPO plan as well as a CDHP plan with employer contributions to your Health Savings Account. With an expansive Blue Cross Blue Shield network, you can get the care you need when you need it. Affordable dental and vision, along with an array of flexible spending accounts gives you the ability to pick and choose what works for your care.
- The Support You Need. Advocacy and an employee assistance program makes sure you have the support you need when issues arise. No cost short term disability, long term disability, and 2x annual salary life insurance/AD&D protects you when the unexpected occurs.
- Retirement Readiness. You can immediately participate in our 401(k) program through Fidelity Investments with a company match of 66 2/3% up to 6% and the flexibility of pre-tax, Roth and after-tax contributions.
- A Family Focused Culture. Four weeks of paid parental bonding leave, plus paid maternity leave and adoption assistance.
- Community Involvement. Eight hours of paid time to volunteer at one of TICF’s community partners.
About the Job:
The Account Management & Operations Specialist takes ownership of account handling, maintenance, collection and liquidation for assigned portfolios. Responsible for working accounts efficiently in order to maintain consistent follow-up, account compliance and necessary maintenance. Evaluates and limits loss exposure, provides customer-oriented service and problem resolution in accordance with established guideline.
What You’ll Do:
- Achieve Annual Scorecard objective for delinquency
- Accurate and timely handling of all inbound & outbound delinquent phone calls
- Analyze payment history and notes from the system and clearly communicates status to the customer
- Document all activities in accordance with established procedures in a clear and concise manner utilizing the appropriate systems and appropriate forms
- Analyze account characteristics and negotiates with customer on acceptable arrangements to bring their account current and/or recommend appropriate solutions
- Use appropriate collection and skip tracing tools (Nexis Lexis, extensions, due date changes, etc.) to maintain delinquencies, repossessions and losses at or below corporate objectives
- Promptly reports/refers sensitive and complex issues to the Collection Supervisor
- Initiate repossession procedures after other methods to bring account current are unsuccessful
- Fulfills commitments made to customers and holds customer accountable to ensure they honor their commitments
- Interfaces with other departments to resolve customer issues
- Prepare miscellaneous reports, presentations and correspondence, as directed
- Assist other Commercial Finance Group associates in the achievement of Group goals and objectives
Qualifications You’ll Need:
Must Have:
TICF is looking for individuals with strong business sense and practical expertise. Successful candidates should have:
- Minimum of 3 years customer interaction experience
- Intermediate to advanced proficiency with Microsoft Excel and Office products
- PC keyboarding and navigation skills between various programs and systems are required
- Proven analytical, organizational, and problem solving skills
- Strong verbal and written communication skills, interpersonal skills with a strong customer focus and sense of urgency; demonstrated ability to follow up when needed
- Ability to work independently under pressure to meet both internal and external deadlines
- Strong attention to detail
- Self-starter and ability to work independently
- Attendance and punctuality are essential for this position
- Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
- Willingness and aptitude to learn and develop knowledge, skills, and abilities
Great to Have:
- B.A./B.S. degree or related work experience preferred
- Minimum 2 years of collections experience, Commercial accounts highly preferred
- Previous experience in a customer service/call center/collections environment helpful
- SAP knowledge is preferred
Our Core Performance Competencies
- Customer First
- One TICF
- Mindset of Continuous Improvement
- Demonstrate Inclusive Behaviors
- Learn, Grow, Develop
Learn more about Toyota Industries Commercial Finance at:
- Our website: toyotacf.com
- LinkedIn: Toyota Industries Commercial Finance: My Company | LinkedIn
Toyota Industries Commercial Finance is an equal opportunity employer.