ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Receives all inbound calls, incoming emergency, and non-emergency calls, and accurately collects proper information based on the call.
- Determines the nature of the call request, dispatches calls to the adequate crews in an appropriate and timely manner, and records pertinent information.
- Provides information to customers regarding insurance coverage for medical transportation, medical necessity for ambulance transportation, and costs associated with non-covered transportation.
- Maintains constant communication with customers and facilities to relay any information regarding transportation requests.
- Processes credit card payments.
- Train new EMS dispatchers.
- Dispatches and maintains radio communications with all units.
- Monitors and documents response times of units.
- Utilizes and maintains professional communications skills with all employees and customers including patients, facilities, and public service agencies.
- Assists in the collection of patient data for billing purposes collects and verifies patient insurance information.
- Monitors waiting and active calls.
- Other duties as assigned.
QUALIFICATIONS:
- Must be able to answer multi-line emergency and non-emergency calls while dispatching.
- Must understand exactly what services Medicare, Medicaid, and private insurances cover, or demonstrate the ability to learn this information.
- Must have a minimum of 1 year experience in Private EMS Dispatching.
- Great attendance and punctuality are a must.
- CAD and data entry experience with typing speed of at least 35 wpm required.
- Current certificate holder of CPR for Healthcare Provider
- Must have general knowledge of Houston highways and surrounding cities.
- Effective oral/written communications skills and interpersonal skills.
- Must be available to work day shifts, night shifts, and weekend shifts
BENEFITS:
- Differential Pay for all Overnight Shifts +$1.50 hr
- Payroll- Direct Deposit
- Retirement Plan- IRA
SCHEDULE:
JOB TYPE: Full-time, Part-time
SALARY: $16.00 - $20.00 per hour
ABILITY TO COMMUTE/RELOCATE:
Houston, TX 77025: Reliably commute or planning to relocate before starting work (Required)
EXPERIENCE:
EMS Dispatch: 1 year (Required)
SHIFT AVAILABILITY:
- Overnight Shift (Required)