Customer Problem Solver & Sales – eCommerce
FactoryPure is an 18-person online retail business focused on generators, pressure washers, tankless water heaters, and many other categories. We’re one of the fastest-growing eCommerce companies in the country and have been featured in Inc5000, Financial Times, San Antonio Business Journal, and iHeartRadio.
Our remarkable growth is facilitated by those on the front lines with our customers, suppliers, and vendors. We’re adding a customer service specialist to field questions and resolve issues as part of a growing team, and we share profit from day 1.
This position is on site at our office location near 1604 & Judson.
Duties include:
- Answering phone and email inquiries, which range from prospective customers to order issues
- Organizing and tracking returns and refunds
- Resolving shipping and logistics issues
- Updating internal knowledge databases and uploading tracking information
- Learning about our products, policies, and overall business
This is a collaborative effort where you will have to engage with customers throughout the day and communicate internally with the team to solve problems.
It's not like a call-center environment; we are looking for people who are comfortable with ambiguity and new challenges. We’re growing fast and don't have a perfect knowledge database with every answer, so we rely on everyone to organize their work and use individual judgment.
Logistics and Compensation:
- Monday - Friday 9am-5pm (or 8am-4pm)
- Office near 1604 & Judson
- $16-18 per hour plus profit share on sales (current team ranges from $22-$30+ per hour)
- Paid lunch hour every day
- PTO, paid holidays, and monthly health insurance / medical reimbursement allowances
- Casual office environment, beer/wine permitted
- Coffee is probably the highest quality you will find in life
Requirements:
- Excellent communication skills
- Ability to self-organize in a fast-paced environment
- Patience and a thick skin to deal with upset customers when things go wrong
- Computer skills – typing proficiency and comfort with Microsoft Office, Gmail, etc.
- Spanish proficiency a plus
Job Type: Full-time
Pay: $22.00 - $30.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Application Question(s):
- Approximately how far do you live from our offices at 13818 Lookout Road?
Ability to Relocate:
- San Antonio, TX 78233: Relocate before starting work (Required)
Work Location: In person