Job Overview:
Metro Weather is a leading manufacturer specializing in advanced wind lidar sensor technology for the aviation sector. Our innovative solutions provide crucial data for safe and efficient low altitude commercial drone and air taxi flight operations.
We are seeking a highly skilled and motivated Field Engineer to join our team and play a pivotal role in providing technical support and assistance to partners and customers. As a Field Engineer, you will be an integral part of our technical support team, responsible for providing exceptional customer service and technical assistance to partners and customers using our advanced wind lidar sensor technology. Your role will involve addressing inquiries, troubleshooting hardware and software technical issues, and offering guidance to ensure optimal performance and functionality of our products in low altitude commercial drone and air taxi operations.
Responsibilities:
- Provide front line technical support to partners and customers via email, phone, or on-site visits, addressing inquiries related to wind lidar sensor technology, installation, configuration, data integration, maintenance, and troubleshooting.
- Collaborate with cross-functional teams, including engineering and product development in our Japan headquarters, to resolve complex technical issues and provide timely solutions to partners and customers.
- Conduct training sessions and workshops for partners and customers to ensure proper understanding and use of our wind lidar sensor products.
- Develop and maintain technical documentation, including manuals, FAQs, and troubleshooting guides, to assist partners and customers in using our products effectively.
- Analyze and report customer feedback and recurring issues to the product development team for continuous improvement of our products.
- Participate in hardware and software testing, validation, and quality assurance processes to ensure reliability and performance of wind lidar sensors.
- Stay updated with industry trends, advancements, and best practices related to advanced air mobility and lidar sensor technology to enhance customer support services.
Requirements:
- Bachelor's degree in Electrical and Computer Engineering (ECE), Physics, or a related technical field.
- Proven experience in a hardware technical support role, preferably within the wind energy or aviation weather sector or related industries.
- Strong understanding of aviation weather principles, lidar technology, and remote sensing applications.
- Proficiency in troubleshooting hardware and software issues, with hands-on experience in instrumentation and data analysis, including using testers, oscilloscope, optical power meter, and fiber scope. Ability to analyze signals using Python preferred.
- Excellent communication skills with the ability to convey technical information clearly to both technical and non-technical audiences.
- Customer-centric mindset with a passion for delivering high-quality support and building strong client relationships.
- Ability to work independently, manage priorities effectively, and thrive in a dynamic, fast-paced environment.
- Join our team and be part of a company dedicated to driving innovation in aviation weather technology. We offer competitive compensation, opportunities for professional growth, and a collaborative work environment focused on excellence and sustainability.
At our company, we value our employees and offer competitive benefits packages including:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan options
If you are a dedicated Support Engineer looking for an exciting opportunity to grow your career, we would love to hear from you. Apply today!
Job Type: Full-time
Pay: $67,898.00 - $87,383.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Willingness to travel:
Work Location: In person