A Boot Barn in the Houston Metro is seeking an experienced retail leader! This is an exciting time to join a fast growing retailer.
The Store Manager is a champion and model of Boot Barn’s Mission, Vision and Values. They are a business driver who demonstrates the highest level of leadership in support of exceptional customer service and attainment of store sales goals, a builder of strong teams and culture that encourages partner engagement and regular development of store partners, and a retail expert who sets the standard for operational excellence in all areas. The Store Manager will partner with District & Regional Leadership, Human Resources, and Store Support Center in pursuit of year-over-year increases, a best-in-class customer experience, ensuring profitability of the business through optimized staffing, shrink reduction and general expense management.
Essential Duties and Responsibilities
- Lead store partners to foster a service & selling culture and exceed overall expectations to build long-standing customer relationships.
- Implement and uphold an environment of continuous learning by exhibiting expert-level product knowledge across all categories and developing a training plan for each store partner to achieve full competency in all product categories such as western boots, work boots, denim, hats and add-ons.
- Assess and communicate localized customers’ needs to District Manager.
- Analyze and measure business trends to maximize sales to meet or exceed key metrics and sales goals.
- Review sales goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence. Lead by example, being present on the sales floor during peak business hours.
- Ensure adequate staffing to meet the changing business needs and payroll expenses.
STORE MANAGER
BOOT BARN INC. | HUMAN RESOURCES | 12.2022
- Adapt to changing business needs and procedures; adjust store schedule as needed, determine payroll implications, implement operational directives, train staff on new procedures and policies, and communicate with all appropriate District, Region and Store Support Center partners.
- Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments adhere to all Company visual presentation guidelines. Additionally, ensure all store partners are educated/trained on these guidelines.
- Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals.
- Partner with District Manager to plan and execute successful experiential volume driving events, including outreach to the local community/market.
- Ensure the store leadership team understands and embraces their specific roles per the store’s specific leadership matrix.
- Complete all opening and closing procedures to company standards and comply with the company’s Time and Attendance policy and procedures.
- Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members, corporate partners and vendors. Additionally, demonstrate high level of quality work, attendance and appearance.
- Additional duties as assigned by Store Manager, District Manager or Store Support Center partners.
Qualifications
- Associate’s Degree and/or 3 to 5 years of experience in retail store management.
- Experience managing direct reports and leading teams in a selling environment.
- Strong organizational and time management skills and the ability to manage multiple priorities.
- Availability to work a variety of shifts to meet the business needs including nights, weekends and holidays.
- Ability to be flexible and willing to work extended hours when necessary.
- Up to 15% travel to support local stores, as needed.
Competencies
- Customer Centric/Sales Driven – Assesses customer experience within the store and promotes a culture of customer engagement. Is attentive to customers and understands their needs, offers products that are aligned with the consumers’ expectations. Continually searches for ways to improve customer service.
- Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
STORE MANAGER
- Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.
- Humble Leadership – Ensures that the needs of store partners and customers are met. Provides team with encouragement and motivation, timely coaching and feedback, and opportunities for continued development and advancement. Exhibits a calm confidence without ego and sets the standards of service and building community.
- Expert Knowledge – Exhibits experience and expertise in all aspects of the business: industry and sales acumen, products and fit, and the local and Western community.
Boot Barn Benefits & Additional Compensation Opportunities
- Competitive hourly rate plus sales incentives (SPIFFS) and monthly store sales bonus.
- Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
- Paid Time Off plan for year-round Boot Barn Partners.*
- Medical, Dental, Vision and Life Insurance.*
- 401(k) plan with generous company matching.
- Flexible schedules and work/life balance.
- Opportunities for growth at every level – we are opening 50+ new stores each year.
Job Type: Full-time
Pay: $63,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Experience:
- Retail Leadership: 3 years (Required)
Work Location: In person