Job Overview:
Shift: Full Time or Part Time
Pay: After training, our agents can make $15 - $16 an hour.
We are seeking highly motivated and task-oriented individuals to join our team as a Customer Service Representative. In this role, you will be responsible for handling and positively resolving prescription denials. You will receive records for patients that contain prescriptions for complex auto-immune drugs that have been denied for one or more various reasons. You will figure out why it is being denied and perform the necessary steps to get the prescription processed so that the prescription can be filled and patient can get their medication. This may require, getting a pre-authorization # from the insurance company, or having to call the patient or medical provider to find our more information. The overall duties of this job, may include the following:
Duties:
- Handling inbound calls from our prescribers and members
- Providing accurate and timely information to customers regarding updates on their prescription status
- Performing data entry tasks to update customer records and maintaining accurate documentation within multiple systems.
- Communicating effectively with customers to understand their situation and resolve any issues or concerns
Requirements and qualifications:
- Excellent written and verbal communication skills
- The ability to problem-solve and ask appropriate questions to acquire a resolution
- Must be able to multi-task and effectively communicate within multiple systems, set priorities and follow up promptly.
- Ability to execute successfully in a deadline-oriented , fast paced, highly regulated environment.
- Ability to complete each call within the AHT targets designed by the client.
- Previous call center or customer service experience communicating over the telephone preferred.
- Healthcare/ pharmaceutical background preferred.
At our company, we value our employees and offer a range of benefits including:
- Competitive salary
- Set schedules
- Paid on the job training
- Opportunities for career growth and advancement from within
If you are a dedicated individual who enjoys working in a fast-paced environment and has a passion for providing excellent customer service, we would love to hear from you. Apply today to join our team!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- On-the-job training
- Referral program
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- El Paso, TX: Relocate before starting work (Required)
Work Location: In person