Position Overview:
The Implementation Specialist is responsible for ensuring the seamless integration and functioning of
technology for virtual Redwood sessions. This role requires a proactive individual who can troubleshoot
technical issues, support students with behavioral challenges, and collaborate with school personnel and
case management teams to meet individual student goals. The Implementation Specialist will play a vital
role in fostering a positive learning environment and optimizing virtual and physical learning spaces.
Key Responsibilities:
Technology Preparation and Troubleshooting:
- Prepare technology for each student before each session, ensuring they are ready to begin on time.
- Troubleshoot technical issues with classroom technology, including assistive technology tools and
EdTech platforms such as Google Suite, Zoom, Google Meets, and Koala Go.
- Develop proficiency in essential technologies and learning platforms and be able to
problem-solve across all platforms, including Kami, Bookshare, and accessibility tools.
Student Support:
- Support struggling students with behavior challenges, employing appropriate strategies to foster a
positive learning environment.
- Collaborate with the case management team to achieve IEP goals, tailoring support to individual
student needs.
- Manage all communication with the Redwood Instructor Team. Reply to Slack and email
messages within 10 minutes during active student sessions. Initiate Slack and email messages
regarding student attendance, behavior, and logistics.
Relationship Building:
- Foster strong relationships with school personnel, acting as a liaison between the school and the
implementation team.
- Actively engage with students, instructors, and school partners to ensure a cohesive and
supportive learning experience.
Professional Development:
- Actively engage in ongoing professional development, demonstrating initiative and seeking
clarification as needed to stay current with new technologies and best practices.
- Participate in training sessions and workshops to enhance skills and knowledge relevant to the
role.
Learning Space Configuration and Maintenance:
- Configure and maintain various learning spaces, ensuring they are optimized for virtual
instruction and tailored to the needs of students, instructors, and school partners.
- Regularly assess and update the configuration of learning spaces to accommodate changes in
technology and instructional needs.