The Customer Service Representative is an employee of the Christine Lieber Agency and not an employee of American Family Insurance.
Objective
The Customer Service Representative provides excellent focused awareness of concerns and questions for potential and existing customers. Identifies opportunities to cross sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.
Customer Service
· Provides personalized, professional customer service experiences through building trust and developing strong customer relationships
· Responds to customer inquiries regarding coverages, billing, claims or products by following established agency processes and procedures
· Drives customer satisfaction by following the J.D. Power’s best practices: Personal Insurance Review, rate revision notification and claims process
· Processes changes to existing accounts and policies
· Serves as a liaison on behalf of the customer between the agency and various business partners
· Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
Agency Operations
· Schedules appointments with existing or prospective customers for agency employees
· Performs daily administrative functions to assist the agency owner and sales specialists.
· Assists with set up and execution of agency events
Insurance Sales
· Participates in reviews of existing coverages and may advise customers regarding policy options
· Estimates and quotes policy premiums complying with underwriting guidelines
· Identifies cross-selling opportunities during customer interactions and takes appropriate action
· Contacts appropriate business partners for guidance when needed
Education/Licenses/Designations
· Property, casualty and life insurance licenses . Licenses must be maintained to continue employment.
· Valid driver’s license required
Role Requirements
· Demonstrated customer service experience
· Effective communication skills
· Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
· Solid knowledge and understanding of basic mathematical skills
Working Conditions
· This position may require the ability to work a schedule that includes evenings, nights, and/or weekends
-General office setting
Job Type: Full-time
Pay: $31,000.00 - $60,000.00 per year
Benefits:
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
Work setting:
Ability to Commute:
- Saint Louis, MO 63126 (Required)
Ability to Relocate:
- Saint Louis, MO 63126: Relocate before starting work (Required)
Work Location: In person