· Job Description - Field Service Engineer covering Boston, MA (New England)
Be part of something bigger!
PLEASE READ!!!! ** THIS IS NOT A DESKTOP SUPPORT/IT POSITION**
**This position is for Field Service. Visiting various customers each day and carrying tools and test equipment.**
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 70,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
**Within the role of an FSE, daily travel to and from multiple customers sites is required. Complex troubleshooting and repairing systems containing but not limited to, Lasers/optical pathways, fluidic systems, pneumatic systems, electronic systems, and PC’s to resolve issues while onsite is required.**
Duties and Responsibilities:
- Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.
- Provide follow-up service by calling customers who have recently been provided service.
- Ensure service was complete and satisfactory to the customers' needs.
- Properly maintain car stock inventory, test equipment, tools, and technical data.
- Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.
- Display maturity and judgment in time management and expense control.
- Maintain expense levels within the established guidelines for field service travel and sites visits.
- Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.
- Properly maintain and utilize company vehicle as outlined by current Corporate fleet policy.
- Interface effectively with other departments and managers to resolve customer problems and issues.
- Perform other duties as assigned.
- Accountable for providing support to customers that meet BD standards of superior quality service at all times.
- Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts.
- As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.
- This position is to be located in Boston, MA area.
Qualifications:
- A minimum of a High School diploma
- A minimum of 3 years’ experience troubleshooting instruments or components
- A valid Driver's License
- Must be able to travel a minimum of 50%
- MUST BE ABLE TO LIFT 50LBS
Assets:
- **Flow Cytometry experience is a plus**
- **Prior Field Service Engineer experience**
- Technical military training
- Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological discipline
- Individuals with previous experience troubleshooting medical device instruments
- Previous customer interfacing role
- Proficiency with MS Office applications such as Word and Excel
- Familiarity with recent Mac and PC operating systems
- Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable
For many roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, weekly testing for COVID-19 may be available instead of vaccination. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why join us?
A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
To learn more about BD visit https://jobs.bd.com/
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Primary Work Location
USA MA - Boston
Additional Locations
USA MA - Worcester
USA RI - Providence
USA NH - Salem
Work Shift
US BD 1st Shift 8am-5pm (United States of America)
Job Type: Full-time
Pay: $35.00 - $41.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
Travel requirement:
- Up to 50% travel
- Up to 75% travel
Application Question(s):
- Are you familiar with using a Digital VoltMeter, O'Scope and other test equipment?
- Are you able to work in an environment that could contain biological hazards with the proper PPE and training provided?
Education:
- High school or equivalent (Preferred)
Experience:
- technical/troubleshooting: 3 years (Required)
Shift availability:
Willingness to travel:
Work Location: Remote