Job Overview:
Join our team at Steam Master Cleaning, a renowned company in San Antonio, Texas, specializing in professional carpet cleaning, upholstery cleaning, tile and grout cleaning. We are seeking dedicated individuals to become part of our dynamic team as Call Center Representatives. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, this opportunity is for you.
Responsibilities:
- Handle inbound and outbound calls professionally and efficiently to address customer inquiries and concerns.
- Utilize excellent communication skills to provide information about our services and products.
- Perform data entry tasks accurately to update customer information and service requests.
- Identify opportunities for upselling services to enhance the customer experience.
- Collaborate with the sales team to analyze customer needs and preferences effectively.
- Assist customers in English and Spanish, showcasing your multilingual abilities.
- Uphold the company's values of delivering top-notch customer service with every interaction.
Qualifications:
- Prior experience in a customer service or call center role is preferred but not required; we provide comprehensive training.
- Strong communication skills with the ability to articulate information clearly and concisely.
- Excellent data entry skills with a keen eye for detail.
- Ability to analyze customer needs and tailor solutions accordingly.
- Experience in sales or upselling techniques is advantageous.
- Multilingual capabilities are highly valued.
At Steam Master Cleaning, we foster a supportive work environment where dedication and hard work are recognized and rewarded. Join us in providing unparalleled service to our valued customers while growing both personally and professionally. If you are ready to embark on a fulfilling career journey with us, apply now!
Job Type: Full-time
Pay: $35,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
Experience level:
Shift:
Supplemental pay types:
- Bonus opportunities
- Monthly bonus
- Performance bonus
Work setting:
Work Location: In person