You will be evaluated for this job based on how well you meet the qualifications above.
N DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
To preview the occupational questionnaire, click on the following link https://apply.usastaffing.gov/ViewQuestionnaire/12435618.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Teamwork- Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
Written Communication- Writes in a clear, concise, organized, and convincing manner for the intended audience.
Benefits Programs, Policies, and Procedures- Comprehensive knowledge of public and private sector defined contribution plans, operational, and service delivery features, sufficient to participate in carrying out benefit programs and services.
Administration and Management - Knowledge of planning, coordination, and execution of business functions, resource allocation, and production.
For Delegated Exam referral lists, Category Rating procedures will be used to rate and rank candidates. The category assignment is a measurement of the degree in which your background matches the competencies required for this position. Qualified candidates will be ranked into one of three categories: Best Qualified, Well Qualified or Qualified.
Best Qualified - Meets the minimum qualification requirements and excels in most requirements of the position.
Well Qualified - Meets the minimum qualification requirements and meets most requirements of the position.
Qualified - Meets the minimum qualification requirements, but does not possess the relevant competencies to a substantive degree.
If you are found Best Qualified for this vacancy your application may be referred to the selecting official for further review.
Once the application process is complete, a review of the resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.
The Category Rating process does not add veterans' preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher).