PRIMARY FUNCTION-
As a Patient Contact Center Advisor, you will be an outbound patient advocate providing helpful healthcare reminders while providing assessment, wellness, and education with the goal of improving healthcare outcomes.
The ideal person will have exceptional customer service experience and a true drive to improve healthcare outcomes by working with patients via the phone to provide helpful reminders or escalate calls when healthcare concerns/emergencies are identified.
Experience and Skills
REQUIREMENTS:
Performing outgoing calls by welcoming patients with a professional, upbeat, friendly attitude.
Soft persuasion of patients with two or more chronic conditions to enroll in a monthly healthcare management services program.
Working with scripted questions and documentation of pertinent healthcare issues and behaviors.
Data entry and document accurately and efficiently within all systems (CRM, EMR Electronic Medical Records)
While speaking with the patient via the telephone, gather all the pertinent information to make healthier lifestyle recommendations which may include reminding the person to eat well, exercise regularly, and communicate any health issues that they have been experiencing.
Obtain brief summary of patients concerns and/or complaints over the phone.
Properly obtain and confirm patient's/caller information abiding to HIPPA law.
Collect all necessary and pertinent clinical information over the phone to facilitate the timely and accurate physician follow-up via phone.
Document any medical advice/suggestions given over the phone.
Escalate calls when appropriate.
Schedule appointments using clinical prioritizing protocols.
Meet established standards within all performance criteria.
Light travel in and around Atlanta may be required periodically- covering other employee's vacations, sick time, holidays or etc.
Attend any necessary training/meetings to be up to date on protocol changes and available training. Other duties may include but are not limited to, outbound calls, copying, faxing, etc.
Experience required:
Medical assistants must have knowledge of:
Experience working within a healthcare environment
Medical terminology expertise
ERM Systems, CRM, and Scheduling applications knowledge
Minimum of 1-2 years of experience working as a certified medical assistant.
Experience routinely communicating and interfacing with Senior Citizens in person or over the phone is highly preferred.
Customer Service or Outbound Call center experience
Previous experience soft selling products or services to patients
Education:
High School Diploma
Certification:
Medical Assistant Certification-Mandatory
An Affirmative Action, Equal Opportunity Employer MIFID/V
Drug Free Workplace
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 – 60 per week
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Travel reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- EMR systems: 3 years (Required)
- Vital signs: 3 years (Required)
- Clinical Management: 3 years (Required)
License/Certification:
- Certified Medical Assistant OR LPN License (Required)
- Certified Medical Assistant (Preferred)
Ability to Commute:
- Duluth, GA 30096 (Required)
Willingness to travel:
Work Location: In person