Front Desk Guest Services (Part-Time)
Interact with members to provide and process information in response to inquiries, concerns and requests about products and services. Specific availability needed: evenings, nights and weekends.
Education and Experience:
- High School diploma/college degree
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
Key Competencies:
- Interpersonal skills
- Problem analysis and problem-solving
- Communication skills
- Attention to detail and accuracy
Primary Responsibilities:
- Deal directly with members either by telephone, electronically or face to face
- Respond promptly to member inquiries and complaints
- Sell membership contracts, process contracts and change requests
- Provide members with correct product and service information
- Process sales transactions through Aphelion POS computer system
- Run computerized cash register and perform reconciliation at the end of shift
- Answer phones and transfer to appropriate staff
- Provide members with information on special events and process ticket sales
- Provide assistance to other departments as required
- Perform specific tasks as assigned by supervisor
Send resume and references to Customer Service Supervisor, Danae Thomas: danaet@fivepointswashington.org.