Working Hours: Monday-Friday, 8am-5pm
Duties and Responsibilities:
- Responsible for all incoming/outgoing mail services; receives, sorts, and distributes all mail, packages, and office supplies daily, ensuring that all packages and accountable mail are tracked and signed for.
- Respond to inquiries and customer service requests with professionalism and expediency. Escalation processes are followed by communicating critical issues to the Account Manager without delay.
- Prepare outgoing shipments, including the appropriate paperwork for domestic, international, and freight shipments; ensuring that MSD and COA’s are correct and included.
- Keep accurate records/logs of all incoming and outgoing mail and packages.
- Identify priorities, motivate others, and foster/nurture teamwork.
- Communicate effectively and professionally through speech, email, chats, and phone.
- Provide outstanding customer service at all times, without exception.
- Provide training and support to all associates to ensure proper coverage in mail operations, facility support, and reception.
- Perform other duties as assigned by management.
Qualifications:
- HS Diploma or equivalency required; higher education preferred
- Mailroom experience required; leadership experience preferred
- Working knowledge of Microsoft Products including Word, Excel, Outlook, PowerPoint, Publisher, and Teams
- Must demonstrate leadership qualities and exceptional customer service skills
- Must be adaptable to a dynamic environment while possessing strong interpersonal skills
- Able to learn new skills quickly
- Flexible and able to juggle multiple, and at times, conflicting priorities
- Strong initiative required; ability to work independently with minimal direct supervision
- Able to remain diplomatic in stressful situations; team-oriented and capable of building strong working relationships both within the team and with external stakeholders/customers
- Exhibits superior verbal and written customer service skills
- Maintains confidentiality while working with highly sensitive materials
- Able to walk, bend, kneel, stand, and/or sit for extended periods of time
- Able to lift or move 50lbs or greater at times
Job Types: Full-time, Contract
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Mailroom: 1 year (Required)
Ability to Commute:
- Avon, OH 44011 (Required)
Ability to Relocate:
- Avon, OH 44011: Relocate before starting work (Required)
Work Location: In person