Description:
We are looking for an Experienced Customer Service Rep!
Your career in Customer Service starts here at Cranney Home Services! A five-star place to work, this is the company that will transform your career as we strive to ensure our employees are taken care of. We are known for stability and offer opportunities for lateral growth.
What’s in it for you?
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Pay: $20-$24/hr. PLUS bonus opportunities!
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Get paid weekly! Every Thursday is payday!.
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Monday-Friday 8:30 am-5:00pm (in-office).
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Medical premiums including dental and life insurance for you AND your family.
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Company Matched 401K.
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Paid holidays in addition to accrued sick and vacation time.
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Ongoing technical and developmental training to further your career.
The Big Task:
This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician’s.
Key Sub Tasks:
Exhibits consistently professional and congenial customer service practices to answer incoming calls from customers and book appointments for our technicians:
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All calls answered with urgency in a professional manner.
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Call handling and meeting customer needs consistently followed.
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Meet the call center goal for opportunity expectations in respect to setting appointments.
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Existing tools, scripts, and systems used consistently to book appointments.
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Department procedures followed routinely to ensure consistently high sales.
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Logging into systems in a timely manner.
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Makes follow- up calls to customers for satisfaction of service performed by technicians.
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Check invoices to ensure technician input proper payment and information in each order for accounting.
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Other job duties as assigned.
Requirements:
Minimum Requirements:
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At least 3-5 years of customer service experience.
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At least 3 years of call center experience.
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Able to use and understand different computer systems.
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Strong computer skills.
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Service Titan experience is a plus!
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Industry knowledge is a plus!
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IVR phone system experience is a plus!
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Able to multi-task.