Job Summary
Under the direct supervision of the Service Department Administration Supervisor, this position’s primary interface is with Customers, Vendors, and Field personnel by acquiring calls and emails, accessing the nature of the request, and developing a quoted proposal response to the scope of work required. Regular, predictable, and reliable attendance is an essential job function.
Essential Duties and Responsibilities
Essential duties and other responsibilities include but are not limited to the following:
- Ability to represent the company in a professional manner.
- Utilizes the company’s computer software to update the status of services records, client billing, and invoices.
- Estimates small, requested scopes of work, identified by the field technicians
- Assists manager with ordering parts, equipment, systems, and components to prevent technical service delays.
- Ensures high field productivity through proper planning and coordination to minimize service technician’s travel time.
- Maintains a thorough knowledge of company procedures.
- Maintains secure, orderly, organized records, and files. Ensures accuracy of information, identifies, reviews, and reports inaccuracies to manager.
- Conducts timely follow-up on open service orders and responds accordingly to time-sensitive matters.
- Maintains and complies with company policies on ethical standards and business practices and maintains utmost privacy when preparing confidential company correspondence and statistical project reports.
- Administers short-term projects and administrative tasks and duties as may be assigned based on business needs.
- Assists in the rental assets management as needed within the request of the department manager.
- Assists with the material management and staging of parts, equipment through the inside sales activities.
- Assists with the loading and unloading of material as required or associated with proposed quoted work.
- Assists in the warranty material return requirements as needed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Minimum one (1) year related experience and/or training in customer service, dispatching, or equivalent combination of education and experience
- Ability to understand, follow, and transmit written and verbal instructions
- Knowledge of Viewpoint Service Module or similar industry software
- Knowledge of Microsoft Office Suite (Excel, Outlook, and Word)
- Excellent telephone etiquette
- Excellent oral and written communication skills
Certificates, Licenses, Registrations
- A valid California Driver’s License
Competencies
To perform this job successfully, an individual should demonstrate the following competencies:
Effective Communication: Ensures that regular, consistent, and effective communication takes place. Ensures that important information is shared with others on a timely basis as appropriate in their organizational unit. Proactive in keeping their manager informed on a regular basis about progress and problems to avoid surprises.
Collaboration: Develops, maintains, and strengthens partnerships with others inside or outside of the organization who can provide information, assistance, and support. Recognizes and appreciates the business concerns and perspectives of others. Provides valuable and needed assistance and support to others.
Initiative: Identifies what needs to be done and takes action before being asked or required. Does more than what is normally required in a situation. Seeks out others involved in a situation to learn their perspectives.
Thoroughness: Monitors the quality of one’s own work. Acts to verify information and checks the accuracy of their own work. Develops and uses systems to organize and keep track of information or work progress. Organizes information or materials for others. Carefully reviews and checks the accuracy of information in work reports provided to management and others.
Conflict Management: Functions effectively when under pressure and/or while experiencing rapidly changing or uncertain conditions. Maintains self‐control and composure in the face of stress, opposition, or provocation. Effectively handles a variety of complex and difficult problems or tasks at once. Maintains a positive attitude under difficult circumstances. Quickly adapts and constructively reacts to unforeseen circumstances and setbacks, reducing their severity.
Personal Integrity: Ensures integrity of the Company. Develops and practices the highest ethical standards. Honors commitments and communicates openly, honestly, and directly. Instills mutual trust and confidence. Treats all people with respect, values diverse perspectives, and supports the Company’s diversity initiatives.
Physical Requirements
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Office: The noise level in the work environment is usually moderate.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer
The Company is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email humanresources@lylessc.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail humanresources@lylessc.com or call 559-441-1900. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
Job Type: Full-time
Pay: $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
Work Location: In person