The manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top-line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards, franchisee standards, and in compliance with all applicable laws.
Responsibilities Include
Team Environment
- Hire, train, and develop their employees
- Communicate job expectations to their employees
- Plan, the monitor, appraise, and review their employees’ job performance
- Provide coaching and feedback; disciplines when appropriate
Operational Excellence
- Create and maintain a guest first culture in the restaurant
- Ensure all shifts are appropriately staffed to achieve guest service goals
- Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
- Ensure Brand standards and systems are executed
- Prepare and complete action plans; implement production, productivity, quality, and guest service standards
- Complete audits and implement plans to drive system improvements
Profitability
- Control costs to help maximize profitability
- Execute all in-restaurant marketing promotions in a timely manner
- Execute new product roll-outs including team training, marketing, and sampling
- Set sales goals and track results
Skills/Qualifications
- Fluent in English
- Math and financial management
- Restaurant, retail, or supervisory experience
- At least 18 years of age (where applicable)
- High School diploma, or equivalent
Competencies
Guest Focus
- Understands and exceeds guest expectations, needs and requirements
- Develops and maintains guest relationships
- Displays a sense of urgency with guests
- Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
- Resolves guest concerns by following Brand recommended guest recovery process
Passion for Results
- Sets and maintains high standards for self and others, acts as a role model
- Consistently meets or exceeds goals
- Contributes to the overall team performance; understands how his/her role relates to others
- Sets, prioritizes and maintains focus on important activities
- Reads and interprets reports to establish goals and deliver results
- Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results
Problem Solving and Decision Making
- Identifies and resolves issues and problems
- Uses information at hand to make decisions and solve problems; includes others when necessary
- Identifies root cause of a problem and implements a solution to prevent from recurring
- Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence
- Develops and maintains relationships with team
- Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
- Encourages collaboration and teamwork
- Leads others; negotiates and takes effective action
Building Effective Teams
- Identifies and communicates team goals
- Monitors progress, measures results and holds others accountable
- Creates strong morale and engagement within the team
- Accepts responsibilities for personal and team commitments
- Recognizes and rewards employee’s strengths, accomplishments and development
- Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
Conflict Management
- Seeks to understand conflict through active listening
- Recognizes conflicts as an opportunity to learn and improve
- Resolves situations using facts involved, ensuring consistency with policies and procedures
- Escalates issues as appropriate
Developing Direct Reports and Others
- Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills
- Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
- Provides challenging assignments for the purpose of developing others
- Uses coaching and feedback opportunities to improve performance
- Identifies training needs and supports resources for development opportunities
Business and Financial Acumen
- Understands guest and competition; translates and applies own expertise to address business opportunities
- Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
- Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals
- Understands, analyzes and communicates the key performance/profit levers and manages to these measures
Work Remotely
Job Type: Full-time
Pay: From $900.00 per week
Experience level:
Restaurant type:
- Bakery
- Café
- Coffee shop
- Fast casual restaurant
- Quick service & fast food restaurant
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Food management: 2 years (Required)
Language:
License/Certification:
- Drivers Licence (Required)
Work Location: In person