Bergstrom Quest Training Center - Neenah, WI
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Determine requirements by working with guests via the phone, email and chat-to-text
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Answer inquiries by clarifying desired information, researching, location and providing information
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Answer incoming phone calls in a prompt, polite, professional manner
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Fulfill requests by clarifying desired information, scheduling appointments and forwarding on requests
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Sell additional services by recognizing opportunities for scheduled maintenance package
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Refer guest complaints to appropriate dealership team member as necessary for resolution
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Maintain guest information database by entering and updating guest information
Schedule: Hours vary 7:00 am to 6:00 pm. Monday-Friday; 3-4 early shifts of 8:00 am to 4:00 pm or 9:00 am to 5:00 pm and 2-3 late shifts of 10:00 am to 6:00 pm each week; 100% in office - no remote work available.
Pay of $17.00/hour plus a monthly performance bonus.
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Upbeat and positive personality
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Active listening skills
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Ability to provide excellent guest service
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Strong communication skills
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Ability to build relationships with team members and guests
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Competitive compensation!
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Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members)
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Two weeks of PTO upon start date (for FT team members)
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Discounts on vehicles, service, and parts
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401(k) with company match for FT team members
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Paid Holidays (for FT team members)
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Wellness Program
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Free Team Member Clinic
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Free Health Coach
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Employee Assistance Program
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Employee Referral Program
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Training and opportunities for career growth and advancement
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Wisconsin's largest automotive group and is a top 50 automotive dealer in the US
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Established in 1982 in Neenah WI
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2,300+ team members working in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton
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39 dealerships representing 36 brands
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Consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of top dealership groups to work for in the United States
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Received Glassdoor's "Best Places to Work" award
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Recognized by the Better Business Bureau and Time Magazine
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We are committed to giving back to our communities by supporting local organizations including Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin