The Massachusetts League of Community Health Centers (League) was founded in 1972 as one of the country's first state Primary Care Associations (PCAs). Established under the same federal authorizing legislation as the health center program (Section 330 of the Public Health Service Act), PCAs are organized around a set of core functions and competencies that provide a framework for support and assistance to health centers and the communities they serve. The League is a non-profit 501(c)(3) organization registered as a public charity with the Commonwealth's Secretary of State. It maintains a professional staff at its headquarters in Boston and its training center in Worcester.
Position Summary:
The Massachusetts Executive Office of Health and Human Services {EOHHS) has contracted with the League to administer multiple state-wide student loan repayment programs for clinicians and staff providing primary care and behavioral health care in a variety of institutions across the state. The Program Coordinator works with a team to successfully implement and operate the programs throughout the application, award, contract, and loan disbursement process.
Essential Functions:
-
Review student loan repayment applications for completeness and accuracy as part of loan repayment programs supporting health and human service workers in Funding for the program is more than $300 million.
-
Respond to complex questions from applicants and awardees via email and telephone.
-
Verify applicant employment and loan information prior to award as well as before each
- Send award contracts and review completed contracts for accuracy and
- Handle inquiries and updates from awardees concerning employment changes.
-
Track and provide data on volumes, cases, and trends.
-
Assist in the development, preparation, and execution of new loan repayment programs.
-
Communicate with awardees who leave practice prior to fulfilling their work commitment to recoup awarded
- Document detailed notes in document management
- Participate in policy and procedure development process and revision of existing policies. Use experience and knowledge to provide thought leadership.
- Ensure that all policies, procedures, regulations, and guidelines are followed
-
Participate in program meetings.
Competencies/Skills:
-
Demonstrated proficiency with MS Office applications, especially Word, Excel and PowerPoint
-
Proven ability to juggle multiple projects simultaneously
-
Excellent communications skills; ability to communicate effectively verbally and in writing
-
Ability to adapt to changing processes and priorities
- Knowledge of project management software and CRM applications preferred
-
Commitment to working to promote the healthcare of vulnerable populations
Education/Experience:
-
Bachelor's degree, preferably in business, public health or behavioral health or relevant work experience preferred
-
Experience in customer service preferred
At the Mass League we work every day to create an inclusive culture that embraces all forms of diversity in order to ensure all staff members feel a sense of belonging. In addition, we support and foster our community health center members in providing equitable care and treatment to all patients and staff. We encourage you to apply only if working at this kind of organization would be a good fit for you.