IT Product Analyst
The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers. To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. It facilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.
PROGRAM OVERVIEW
The Division of Information Technology aims to align technology solutions with the DOHMH mission by prioritizing resource use and deploying innovations that facilitate the agency’s day-to-day activities and enhance staff productivity and efficiency. Our goal is to provide users with a reliable, stable, and safe computing environment, through the collaboration of the Bureau of Technology Strategy & Project Management provides business analysis and IT project management services to define and deliver IT solutions that meet all program needs.
POSITION OVERVIEW:
We are seeking a Product Analyst to join our team in supporting the data migration of Disease Surveillance systems. These systems have multiple electronic interfaces to receive data from clinical sources and providers. The Product Manager will collaborate with the Division of Disease Control and work with vendor teams to support, upgrade, and patch the major components of these systems.
RESPONSIBILITIES:
- Become a subject matter expert on the business and technical operations of the systems, including understanding the technical aspects and operation of components that make up the systems and interface with them
- Work with agency staff to properly capture issues and assist with resolution, ensure proper follow-up occurs and that all issues are resolved within an estimated timeframe
- Develop operational and analytic reports using SQL and Excel to address quality control and quality assurance issues and ensure detection and resolution of data errors
- Set up just-in-time training for new users
- Ensure needed updates and enhancements are captured and communicated to project management
- Investigate, prioritize, and follow-up on application bug fixes and issues
- Maintain user access control
- Assist with system deployments, upgrades, QA, and post-production support
- Assist in application usage and other administrative actions within the application
- Troubleshoot issues and manage production support
- Assist with system deployments, upgrades, QA, and post-production support
- Assist in application usage and other administrative actions within the application
- Troubleshoot issues and manage production support
QUALIFICATIONS:
- Baccalaureate degree from an accredited college in computer science or related field
- 1 year overall experience with supporting IT applications
- Experience with XML messages and XML framework and HL7 messages
- Technical and development background
- Ability to troubleshoot issues in a multitier software applications environment
- Ability to communicate problems and solutions to the user. Verbal communication and problem-solving skills include soliciting, clarifying, affirming, consensus-building, and non-verbal/written
- Effective at communicating technical concepts to non-technical users
- Ability to resolve issues in a timely manner
- Ability to prioritize issues based on business and operational needs
- Familiarity with cloud-based applications
- Proficient in writing SQL queries using Microsoft SQL Server
- Understanding of full Software Development Life Cycle (SDLC)
- Pro-active and self-motivated individual with the ability to work in teams with multiple stakeholders
SALARY
- The salary range for this position is $70,000 – $80,000.
WORK SCHEDULE
9:00 am – 5:00 pm
Monday – Friday
In-office
LOCATION
42-09 28th St. Long Island City, NY 11101
BENEFITS AT A GLANCE
FPHNYC offers a comprehensive benefits package
- Generous Paid Time Off (PTO) policy
- Medical, dental, and life insurance with low or no employee contribution
- A retirement savings plan with generous employer contribution
- Flexible spending medical and commuter benefits plan
- Meaningful work at an organization striving to advance health equity and social justice
The Fund for Public Health in New York City is an Equal Opportunity Employer and encourages a diverse pool of candidates to apply.