Kemet Health is seeking an Intake Coordinator & Medical Receptionist who values delivering high-quality, affordable mental health care to those in need.
We are a virtual integrated mental health organization, offering tele-psychiatry and tele-therapy in ten states, and operate outpatient clinics in Springfield, Virginia; Manchester, New Hampshire; Albuquerque, New Mexico; Jackson, Mississippi; Richmond, Virginia; and Wilmington, Delaware.
We prioritize our patients health and well-being, and the clinician-patient and administrator-patient relationship.
We offer same-day appointments, accept multiple private insurance plans and limit the prescription of controlled substances.
We are looking for an Intake Coordinator & Medical Receptionist to serve as an initial point of contact for all new patients. Hospitality focus, positivity, efficiency and emotional intelligence are four traits we prioritize highly for this role.
Location: Virtual (fully remote)
Type: Full Time (W-2) with health benefits
Primary Responsibilities
- Welcome new patients to practice by serve as initial virtual point of contact
- Guide patient through organizational policies, provider background, EHR & patient portal, insurance verification
- Demonstrate superior customer service experience
- Answer phones and delegate to other administrative team members as needed
- Ability to multitask in a fast-paced environment
- Coordinate with providers, billing and administrative teams
- Uphold HIPAA compliance guidelines
Required Qualifications:
- Hospitality-focus
- Strong customer orientation
- EQ-oriented communication
- Ability to work on multiple projects concurrently
- Legacy of positive relationships with patients and team members
- 5+ years of direct client service experience
- Exemplary written and verbal communication
- Ability to maintain complete confidentiality in handling sensitive enrollment issues
- Ability to work from home
Our mission is to provide relationship-first, same-day, insurance-based access to Psychiatry and Therapy to everyone, everywhere, join us!
Job Type: Full-time
Pay: Up to $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid sick time
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Work from home
Schedule:
Experience:
- building direct patient relationships: 5 years (Preferred)
- Hospitality: 2 years (Preferred)
Work Location: Remote