Job Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate will provide exceptional customer service and support to clients, assisting with inquiries, resolving issues, and ensuring customer satisfaction.
Duties:
- Respond promptly to customer inquiries via phone, email, or in-person
- Handle and resolve customer complaints professionally
- Process orders, forms, applications, and requests
- Maintain customer records by updating account information
- Assist with billing inquiries and payment processing
- Collaborate with other departments to ensure overall customer satisfaction
- Provide information about products and services
- Follow up on customer interactions
Skills:
- Proficiency in medical billing processes
- Knowledge of accounts receivable and accounts payable procedures
- Strong mathematical skills for accurate calculations
- Familiarity with accounting software for data entry and record keeping
- Understanding of coding principles for accurate documentation
- Experience with financial software for transaction processing
- Ability to manage accounts effectively
- Knowledge of medical collections practices
- Excellent customer service skills for positive interactions
This position offers the opportunity to work in a dynamic environment where you can utilize your skills to provide top-notch service to our valued customers. If you have a passion for customer service and possess the required skills, we encourage you to apply.
Job Types: Full-time, Contract
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
- No weekends
Experience:
- Microsoft Excel: 1 year (Preferred)
- Customer service: 1 year (Required)
Ability to Commute:
- Fort Worth, TX 76177 (Required)
Ability to Relocate:
- Fort Worth, TX 76177: Relocate before starting work (Required)
Work Location: In person