Location: Ontario, CA
Position Description
The Distribution Center Manager provides day-to-day leadership for all fulfillment activities while ensuring customer service and a focus on continuous improvement. This role is fully accountable for service and financial performance results and maintaining superior employee morale in a safe work environment while adhering to company policies and procedures.
Responsibilities
- Provides leadership, development, direction, and succession planning for all Managers, Supervisors, and Associates
- Develop and manage through a budget process
- Lead with a collaborative approach. Continually evaluate, measure, and refine processes to improve efficiencies, quality, and customer satisfaction
- Incorporate LEAN practices and methodologies within the facility
- Improve employee satisfaction through improved working conditions, continued proactive communication, and prompt reaction to concerns
- Provide strategic leadership and guidance to develop, coach, and mentor support staff
- Provides timely and accurate monthly reporting; ensures precise billing
- Work closely with Sales in support of new customer solutions, pricing, facility tours, and customer presentations
- Identify new business opportunities and implement new solutions within the existing customer base
- Manage value-added services, including call center, reverse logistics and kitting and assembly
- Manage relationships with vendors and corporate functional teams to ensure business objectives are achieved within company policy
- Ensure company policies, procedures, and culture are executed and practiced effectively
- Ensures company compliance with all relevant regulatory requirements
- Maintain strong safety and facility cleanliness programs in compliance with all OSHA and company requirements
- Maintain a strong understanding of systems, including WMS, CRM, CMS, TMS, etc.
- Lead and support the implementation of new and upgraded systems; as required
Qualifications
- Bachelor’s Degree - preferably in Supply Chain Management, Business, Logistics, or related field preferred
- High school diploma required
- At least 7 years of operations experience in a multi-channel, order fulfillment business environment
- At least 5 years of management experience
- Experience with an Order Management System, Warehouse Management System, and Labor Management System is required. Must be proficient in Microsoft Office, including Word, Excel, and PowerPoint.
- Ability to adjust strategy on the fly while functioning in a high-stress environment to obtain operational goals
- Ability to understand the life cycle of the fulfillment business and how it pertains to each unique customer
- Ability to build a cohesive team that exemplifies SCLS’ values and operates to support SCLS’ mission statement
- Strong written and verbal communications skills
- Ability to identify and understand problems, challenges, and opportunities by analyzing and comparing data to reach a proper conclusion
- Ability and passion for delivering excellent customer service and developing mutually benefiting relationships with all partners
- Ability to influence change management and operational performance from areas outside of their direct control
- Ability to write reports, business correspondence, and procedure manuals
- Ability to plan, organize, and manage multiple projects and set priorities
- Ability to effectively present information and respond to questions from groups of Managers, Clients, and the public
- Ability to read, analyze, and interpret policies and contracts
SALARY LEVEL
- $120k - $150k. Salary is commensurate to experience and location.
Job Type: Full-time
Pay: $120,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- What is your target salary range?
Education:
Experience:
- Lean: 5 years (Preferred)
- Leadership: 5 years (Required)
- Omnichannel Fulfillment: 7 years (Preferred)
Work Location: In person