JOB DEFINITION:
Responsible for scheduling, cancelling and confirming patients' appointments for outpatient treatment programs by direct or indirect contact with consumers and families.
EDUCATION REQUIREMENTS:
Minimum high school diploma or equivalent. College or business school preferred.
REQUIRED EXPERIENCE AND QUALIFICATIONS:
Must have at least one-year experience in a professional office setting; experience in a psychiatric or medical clinic preferred. Must have excellent verbal and written communication, along with superior organizational skills, ability to multi task and remain focused despite frequent interruption. Working knowledge of Electronic Health Records and centralized
scheduling technology preferred. Experience with Microsoft programs, including Excel, Word and Outlook required. Must be able to communicate effectively with staff, clients, family, and outside agencies.
DUTIES AND RESPONSIBILITIES:
- Schedule, cancel and confirm patient appointments and tasks.
- Communicate schedule changes and adjustments with all parties.
- Draft and send written notices through mail as related to scheduling.
- Receive and process scheduling information via phone, fax and mail with special attention to HIPAA privacy standards. Answer all inquiries in a timely manner.
- Maintain a strong customer service focus in all interactions with internal and external contacts.
- Track data regarding service access and "call to service" wait times.
- Maintain an accurate scheduling and filing system in accordance with departmental needs.
- Assume clerical responsibility on an as-needed basis, including answering the phone, registering incoming patients and processing payments.
- Adhere to state and local regulations as well as agency policy governing personal care standards and codes of conduct.
- Participate in training, educational and committee projects as requested.
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Complete QI Training during onboarding and participate in QI refresher training as needed. 12. Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences. A Culture that makes better decisions, drives innovation, and delivers better business results.
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Identify and implement quality improvement trainings and activities as part of professional development goals.
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Encourage quality improvement processes and provide consistent resources for QI and professional development.
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Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences. A Culture that makes better decisions, drives innovation, and delivers better business results.
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Adherence to all safety protocols and procedures to ensure a safe working environment for all employees. Demonstrate a commitment to maintaining a safe work environment by following established safety guidelines.
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Performs other duties as assigned.
BENEFITS:
We offer an attractive and competitive benefits package for full time employees which includes but not limited to:
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Medical
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Dental
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Vision
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$0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit
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Flexible Spending Account
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403(b) retirement plan
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Long Term and Short Term Disability
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Legal Plan
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Dependent Care Expense Account
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Life Insurance/Supplemental Life Insurance
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Pet Insurance
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HRA
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Training programs including a Mentorship program
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Employees may be eligible for Federal/Public Student Loan Forgiveness
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Career growth and Promotional opportunities
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Employee Perks and Discounts to Broadway shows and more
5 Personal Days, 10-20 Vacation Days, 12 Sick Days, 12 Company Paid Holidays-yearly and so much more.
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If interested please apply via this ad or fax your resume to HR DIRECTOR, CAROL OTERO at 516-396-0553.
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Central Nassau Guidance & Counseling Services, Inspires and catalyzes recovery for people living with mental health and substance use conditions through innovative and person-centered integrated clinical treatment, counseling, housing, and support services.
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Awarded Newsday/Dan papers Top Long Island Work Place 2019-2023, 5 years in a row.
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Every job and every team at our agency plays a role in helping other Long Islanders live healthy and fulfilling lives.
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Engage your passion and CHOOSE a career & employer where you can use your vital energy to make a difference.
It is the policy of Central Nassau Guidance and Counseling Services, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Central Nassau Guidance and Counseling Services, Inc. prohibits any such discrimination or harassment.