Our company is seeking Customer Service Chat/Call Center Agents to support one of the fastest-growing Nationwide Call Centers. This role is full-time, and permanent, offering great benefits, 401k, and growth opportunities!
CANDIDATE MUST BE AVAILABLE TO WORK NIGHT/OVERNIGHT SHIFT.
Your Responsibilities
- Serve a direct point of contact in assisting callers with their safety or lost item concerns.
- Ask vital questions and provide pre-arrival instructions for emergency medical calls
- You will be responsible for gathering and documenting all information in regards to their safety concern
- You will be responsible for treating all calls with top empathy and compassion
- You will be responsible for submitting the appropriate ticket regarding the nature of the call you have received
- Ask questions to interpret, analyze and anticipate the caller’s situation so as to resolve problems, provide information, direct them to emergency services, and submit the proper ticket
- Transferring all drivers over to the Driver support line in the event you receive a call from a driver needing assistance on anything other than a safety or lost item concern
- Perform additional duties such as immediately transferring the caller to a recorded line when they are seeking any additional support that is not a safety or lost item concern.
- Properly document all tickets so that they are resolved correctly.
- You will be the first or second contact after an emergency and will need to show empathy without direct apologies
- Proper handling of calls which fall under our Quality Assurance guidelines and our Client Knowledgebase
- Comply with the security and privacy policies as shared by the Teleperformance Anti-Fraud team and the Client
- To Comply with any internal efficiency metric to meet requirements and needs of the Client
- Ensure any escalation is properly handled and reviewed by the designated escalation point, internal or external
- Enter information into client database
Job Type: Full-time
Salary: $17.00 - $18.70 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekend availability
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work setting:
Experience:
- Customer service: 1 year (Preferred)
Language:
Ability to Commute:
- New Braunfels, TX (Required)
Work Location: In person