Overview:
About MPOWERHealth:
For over a decade, MPOWERHealth has supported the independent musculoskeletal physician with best-in-class clinical services, back-office solutions, and advanced technology. We pride ourselves on being a partner that offers foresight to customers. We simplify what’s complex, and we help them find a better way. Our best-in-class analytics coupled with industry-leading expertise make MPOWERHealth the company our customers can rely on no matter what lies ahead.
Benefits:
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Multiple medical plan options
- Health Savings Account with company contributions
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Dental & vision coverage for you and your dependents
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401k with Company match
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Vacation, sick time & Company paid holidays
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Company wellbeing program with health insurance incentives
The IT Support Specialist provides end-user support for technical issues and supports the IT Infrastructure/Systems.
Responsibilities:
- Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment, and other IT-related systems
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Create and manage user accounts and access
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Perform Office 365 and network administration
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Assist in IT Asset Management to ensure accurate inventory records
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Open and track tickets, prioritize, follow up on service requests, and escalate as necessary
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Create knowledge base articles, checklists, procedures, and end-user training
Qualifications:
- Office 365 Administration
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Microsoft Office Experience
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Active Directory Experience
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Exchange Server/ Exchange Online Experience
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Networking – Router, Switch, Firewall, AP Etc. Experience Preferred
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Mobile Device Management Experience
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AV Equipment/Video Conferencing Solutions Experience
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Experience with Windows OS, MAC OS, iOS, Android
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Bachelor’s degree or equivalent combination of education and experience
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Minimum 1-year experience in a similar role
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Strong customer service and troubleshooting skills
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Ability to communicate technical information, both verbal and written, to a wide range of end-users
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