Rush Transportation & Logistics is a 2nd generation family-owned business founded in 1981 with our headquarters located in Dayton, Ohio. Today, Rush has proudly been serving the Dayton, Cincinnati & Columbus areas for over 42 years!
Job Description:
We’re looking for an experienced Customer Service Representative (CSR) to provide excellent service to our external and internal customers. You will help our customers understand the products and services we offer by answering customer inquiries and taking orders via phone, e-mail, or online requests.
This position is on-site, and a full-time opportunity.
Benefits:
As a team member at Rush, you’ll enjoy:
- Medical, Dental, & Vision
- Competitive Hourly Wage
- Company Provided $15,000 Life Insurance + Optional Additional Life & AD&D
- Robust 401(k) Matching
- Free Teledoc Services
- Employee Assistance Program
- Disability Coverage
- Accident, Critical Illness, & Hospital Indemnity Coverages
- Paid Time Off and Paid Holidays
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude when dealing with customers
- Responding promptly to customer inquiries
- Problem-solving customer specific issues from order placement through delivery of freight
- Proficient knowledge of our service offerings
- Verifying rates, fuel surcharges, and any applicable assessorial charges are correctly input into the TMS Record keeping of customer interactions
- Contacting customers with shipment status updates as required
- Proactively communicating any service issues or delays to the customer and internal team as they arise
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support Escalating issues that may arise for a prompt resolution
Minimum Qualifications:
- High school diploma or equivalent
- Minimum of 2 years experience in a customer service role + 1 year in a call center environment
- Ability to prioritize and multi-task at a high level
- Strong attention to detail
- Excellent communication skills (both verbal and written)
- Familiarity with office software and multi-line phone systems a plus
- Previous experience, especially in transportation/same-day delivery services, preferred
Location:
Rush Transportation & Logistics headquarters is located just north of downtown Dayton, Ohio near the Crossroads of America corridor of I-70 & I-75.
With you on board, we only grow more connected, dynamic, and stronger. Know that you are not just an employee at Rush; you are a part of our team!