Key Concepts Knowledgebase, LLC., is seeking a Desktop Engineer (Level II) for a project at a large government support organization. The successful candidate will work with our IT managers, engineers, technicians, and the client to ensure the expectations of both parties are fulfilled in a timely, cost-effective manner.
The Desktop Engineer (Level II) responsibilities are as follows:
Qualifications:
Knowledge, Skills and Abilities:
Must be detail-oriented, organized, and can work under tight deadlines.
Must have a comprehensive knowledge of generic IT hardware devices and working knowledge of new more complex devices.
Must have the ability to read and understand installation guides, wiring drawings, system requirements and site-specific installation policies/procedures.
- Must have a comprehensive knowledge of MacOS IT hardware devices and software and working knowledge of new more complex devices.
- Must have excellent analytical skills in troubleshooting MacOS IT hardware and applications, testing capabilities, problem identification and/or resolution, and preventative maintenance knowledge.
- Must understand how to configure MacOS IT hardware, and/or be able to communicate with engineering for directives on newer system?s configuration.
- Must have competencies in testing/verifying proper operation of all hardware installations with direction from the engineering staff or IT administration.
- Must be able to learn installation procedures and best practices for special systems via training or direction from engineering.
Must be very experienced supporting with VIP/Executive support