Job Summary:
MTCO is excited to announce an opening for a Customer Relations Specialist (CRS) at our Metamora office. We’re seeking an enthusiastic individual who will support our customer development and inside sales team with their positivity and commitment to success. In this multifaceted role, you’ll be the frontline of customer interaction, ensuring they make well-informed decisions, resolving their concerns, and enhancing their entertainment and online experience with our services.
Key Responsibilities:
- Engage with customers via phone, email, chat, text, or in-person to deliver exceptional service.
- Analyze customer needs using various tools to provide effective solutions.
- Drive customer satisfaction and growth through proactive outreach and follow-ups.
- Document interactions meticulously, maintaining up-to-date account information.
- Collaborate across departments to ensure customer concerns are resolved promptly.
Qualifications:
- High school diploma or equivalent; Associate degree in Business Administration or a related field preferred.
- Experience in customer sales/service.
- Excellent communication and active listening skills.
- Capable of adapting quickly; demonstrates schedule flexibility and thrives in a fast-paced environment.
- Proficiency in computer use and learning new technologies.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Why Choose MTCO?:
- Enjoy a full-time position with overtime eligibility; work hours are Monday to Friday, 8:30 AM to 5:00 PM.
- Benefit from a comprehensive benefits package, including health, vision, dental, and life insurance.
- Plan for the future with our 401(k) retirement plan with company match.
- Take advantage of generous paid time off, including holidays, sick leave, personal time, and vacation.
- Further your education and skills with tuition reimbursement opportunities.
About MTCO: Founded in 1945, MTCO is a family-owned business headquartered in Metamora, Illinois. Our dedicated customer service, sales, technical, construction, and support personnel work collaboratively to provide high-speed Internet, TV, and Phone services to the Metamora, Washington, Germantown Hills, and Marseilles communities. We are a close-knit group of 76 individuals who value hard work and enjoy celebrating our collective achievements.
Join Us: Are you ready to contribute to a company that appreciates your efforts? If you meet the qualifications and are ready to join a dynamic team, apply today to become the newest member of MTCO. We look forward to welcoming you aboard and having you be a part of our success story!
MTCO is an Equal Employment Opportunity employer committed to building a diverse and inclusive team.