**Job Summary:** We are seeking a Front Desk Agent to join our team. The ideal candidate will be responsible for providing exceptional guest service at the front desk of our hotel, ensuring a positive experience for all guests. **Responsibilities:** - Greet and welcome guests upon arrival - Assist guests with check-in and check-out procedures - Handle guest inquiries and provide information about hotel services and amenities - Manage reservations and room assignments - Process payments and maintain guest accounts - Address guest concerns or complaints in a professional manner - Coordinate with other hotel departments to ensure guest satisfaction - Perform night audit duties as needed **Qualifications:** - Previous experience in a front desk, guest relations, or hospitality role preferred - Knowledge of hotel operations and guest services - Familiarity with phone systems and reservation software - Strong communication and customer service skills - Ability to work in a fast-paced environment and multitask effectively - Multilingual abilities are a plus - Understanding of hotel management practices This position offers the opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to creating memorable experiences for our visitors. If you are passionate about providing excellent customer service and enjoy working in a team-oriented setting, we encourage you to apply for the Front Desk Agent position.
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Hattiesburg, MS 39402 (Required)
Ability to Relocate:
- Hattiesburg, MS 39402: Relocate before starting work (Required)
Work Location: In person