Senior Solutions Technician
Are you looking for a position where you can grow technically and professionally?
Do you like learning new technologies and helping people resolve computer problems?
We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced a Senior Help Desk Analyst to add to our elite support team.
As part of the team you will be exposed to a wide variety of cutting edge technologies, in a fast paced and fun environment.
Position Role
- Provide technical support for end user desktop
- Active Directory Administration including account management, maintenance, and creation of group policy, and file permissions
- Exchange & Office 365 advanced administration including distribution groups, and connector configurations
- Provide support for level 2 and 3 ticket escalations
- Provide support for VIP user requests
- Provide support for client projects such as Office 365 migrations, VPN rollouts, etc.
- Assist and provide technical training for Help Desk Analysts team
- Create documentation for resolution to complex technical issues
Required Skills
- Minimum of 4 years Active Directory, Exchange, and Office 365 administration
- Strong problem solving and technical troubleshooting skills
- Superior communication and customer service skills
- Thorough knowledge of Microsoft Office 2013/2016, and Windows 7/8/10
- Mac experience a plus
- VMWare console management of virtual host resources and virtual client machines
- MCSE or equivalent certification
What We Offer
- Competitive salary
- Healthcare and dental benefits
- 401K Plan with company match
- Technical training and certification support
- Great team and work atmosphere
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Experience:
- Firewall: 2 years (Required)
- Office 365 Administration: 4 years (Required)
- Active Directory Administration: 4 years (Required)
- VMWare Administration: 2 years (Required)
Education:
Location:
- New York, NY 10001 (Required)
Work authorization:
Start date:
- Within 30 days (Required)