We are seeking a Marketplace Onboarding Specialist to oversee the onboarding operations of our Marketplace, including seller onboarding, customer service, account management, data management, training development, and stakeholder engagement.
Key Responsibilities:
- Approve distributor requests for price discounts and address pricing discrepancies.
- Oversee seller requests and manage all onboarding inquiries received through various communication channels.
- Collect product information from potential sellers and collaborate with internal teams to help build products on the Marketplace.
- Record and monitor all onboarding activities within HubSpot.
- Address customer inquiries, resolve account issues, and handle complex account management tasks such as password resets.
- Develop and implement strategies for customer engagement and account management, integrating the database with HubSpot.
- Perform data entry and generate basic reports using the database and Excel, maintaining accurate documentation of all activities and updates in HubSpot.
- Create training materials for database and HubSpot usage.
- Coordinate stakeholder projects, solicit feedback, and maintain seller relationships, ensuring timely updates of pricing, inventory, and other critical information.
Qualifications:
- Bachelor’s degree in Marketing, Business, Communications, or a related field.
- 2-3 years of experience in marketplace management or a similar role.
- Intermediate proficiency in Excel, including VLOOKUP and formulas (required).
- Excellent verbal and written communication skills.
- Strong organizational and project management capabilities.
- Self-starter with the ability to work independently and as part of a team.
- Ability to thrive in a fast-paced, results-oriented environment.
Preferred Experience:
- Experience with Magento, HubSpot, and database management.
Job Type: Full-time
Pay: $43,320.34 - $52,170.73 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Experience:
- Marketing: 1 year (Required)
Ability to Commute:
- Farmingdale, NY (Preferred)
Work Location: In person