About Us:
Ameri-Cal WEST, located in Medina, OH, is a third generation, family run, manufacturing and warehouse facility currently expanding its operations with new equipment. As a small company, we seek individuals eager to work collaboratively, learn new skills, and possess a keen attention to detail. Ameri-Cal Corporation prides itself on being ISO 9001 certified and maintaining a drug-free workplace.
What is a Customer Service Specialists at Ameri-Cal?
At Ameri-Cal, Customer Service Specialists are the backbone of daily operations. They are methodical, precise, and attentive. These specialists manage the flow of information between internal staff and customers, guaranteeing that our clients are extremely satisfied with our products and services. The perfect candidate possesses outstanding communication skills, a dedication to customer service, and can thrive in a dynamic environment.
Duties:
- Providing exceptional customer service via phone & email
- Processing customer POs into production orders in a timely fashion
- Creating material labels
- Communicating daily with customers regarding new orders, order changes, ship dates, etc. via phone and email
- Coordinating internal communication regarding order and schedule changes
- Accurately maintaining customer schedule
- Creating packing lists for outbound shipments
- Providing accurate, valid, and complete information by following SOPs and flow charts
Requirements:
- Proven experience in customer service or a related field
- Strong communication skills with the ability to analyze customer needs
- Accurate data entry skills
- Ability to manage multiple items at once
If you have experience in customer service (manufacturing, retail, education, etc.) and are looking for a new challenge, we encourage you to apply.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 35 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Application Question(s):
- On a scale of 1-10, how organized are you? Describe
- On a scale of 1-10, how competitive/driven are you? (How much do you like a challenge) Describe
Ability to Relocate:
- Medina, OH 44256: Relocate before starting work (Required)
Work Location: In person