Help Desk Tier 1 Technician
Shifts: Monday - Friday 7am-4pm
Monday - Friday 8am-5pm
Responsibilities: The Help Desk Engineer provides support to customers for level 1+ issues and escalates as appropriate, serves as a liaison between the company and customers, conveys customer feedback and remediation documentation and knowledge sharing in all technological aspects managed remotely to customer sites. Ensures client satisfaction; maintains accountability throughout resolution, including issue delegation or hand off.
Responsibilities also include server support, Client ticket remediation, adherence to company and departmental process and procedures. Must communicate proactively with team, management, project management and clients to ensure issues and solutions are documented, clarified, effectively addressed, and resolved with appropriate urgency.
Key Skills Required:
- 2 years experience with Microsoft Desktop Operating Systems including Windows 7-10
- Understanding of IT security concepts including malware remediation using antivirus and endpoint security tools.
- 2 years experience with various business productivity applications such as Microsoft Office, Office365, G Suite.
- 2 years experience with Microsoft Windows Server 2008-2016 operating systems.
- 2 years experience with Active Directory, DHCP, DNS, server roles and services.
- Working level of experience with Microsoft Exchange Server and Exchange Online
- 2 years experience: Network LAN/WAN Experience: TCIP/IP/Subnet, VLAN, Site-to-Site VPN, Remote Management tools
- Working level of experience with VMware and Hyper-V.
- MacOS basic knowledge.
All candidates must go through a Criminal background check, EVerify Citizenship Check, Motor Vehicles Report & Drug Test prior to employment.
Job Type: Fulltime
Pay: $17.00 - $19.00 per hour
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
Application Question(s):
- Have you reviewed this full job posting and confirm that the salary, hours and location all meet your needs in order to be considered for this role?
Which shift/s are you interested in?
Experience:
- Windows Operating Systems: 2 years (Required)
- Active Directory: 2 years (Required)
- Microsoft Exchange: 2 years (Required)
- Customer Service/Help Desk: 2 years (Required)
- Microsoft Windows Server: 2 years (Required)
- Computer networking: 2 years (Required)
Work Location: In person