Regulates and maintains patient appointment schedules for Interventional Radiology, Cat Scan and Special Procedures.
PHONES/FAXES/SUPPLIES:
- Answers phones courteously, handles appointment requests and scheduling questions from Physicians, Nurses, Clinical Staff and patients.
- Answers general questions from patients and staff.
- Checks fax machine daily for orders and patient information pertaining to schedule exam.
- Faxes appropriate paperwork as needed.
- Informs the ordering clerk when supplies are running low, folders, labels etc. Inventories and orders all office supplies regularly as assigned or needed. Participates in continuous quality improvement activities.
EDUCATION:
HS Diploma or General Education Diploma (GED)
TYPICAL EXPERIENCE:
2 years of recent experience in scheduling for Radiology department
SKILLS AND KNOWLEDGE:
Organizational and multi-tasking skills.
Intermediate computer skills to include keyboarding, mouse movement, data entry and scheduling programs.
Verbal/written communication skills for frequent and challenging contact with physicians, employees, patients and patient families; requires patience and compassion.
Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow.
Ability to work with others in a flexible and cooperative manner.
Ability to maintain composure during challenging interpersonal interactions.
Active listening skills; including interpersonal skills and telephone communication.
Applies moderate mental application and concentration to handle multiple procedures and interruptions throughout the day.
Pay Range:32.05-36.06
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.