*Up To 15% Differential Available*
Schedule:
7-On/7-Off B Week
9:30 PM - 8:00 AM
Training Schedule:
Monday - Friday
8:00 AM - 4:30 PM
The Client Services Agent acts as the front-lines to establish and provide excellent patient care and customer service. Working within a complex, in-bound call center, the Client Service Agent facilitates communication with healthcare providers, patients and ARUP staff and support. ARUP offers excellent benefits including quarterly bonuses, profit sharing, robust retirement package, affordable healthcare, Social Security tax exemption, tuition reimbursement, onsite family medical clinic and 24 hour wellness gym! We also offer shift differentials up to 15% per hour. Consider joining our dynamic team!
Essential Functions:
- Build and maintain customer relationships throughout all communications while providing a positive, professional and empathetic understanding to all customers.
- Create and modify patient orders and demographics by following complex ordering procedures, processes and policies.
- Prioritize, research and respond to requests for test information, specimen requirements, supplies and fees associated with vendor and internal testing
- Foster communications and exhibit exceptional customer service in all professional interactions.
- Exercise careful deliberation and judgment pertaining to complex job requirements and responsibilities in order to best serve the patient, customer, and ARUP.
- Exhibits high quality performance through accuracy and commitment in a timely manner.
- Promote and exercise information management through case ownership and prioritization by providing thorough documentation and follow through when appropriate for customer satisfaction.
- Familiarity with ARUP clients and Account Executives.
- Provide education, guidance, and resolution to customers regarding available resources, information and application utility.
- Promotes and utilizes multiple systems within ARUP in order to research and resolve customer issues effectively and efficiently
- Serves as a liaison between ARUP customers and technical sections.
- Other duties as assigned.
Job Type: Full-time
Pay: From $16.17 per hour
Expected hours: No less than 70 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- On-site gym
- Paid time off
- Paid training
- Parental leave
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Compensation package:
- Bonus opportunities
- Profit sharing
- Quarterly bonus
Education:
- High school or equivalent (Required)
Experience:
- Call center: 1 year (Preferred)
- Computer skills: 1 year (Required)
Shift availability:
- Overnight Shift (Required)
Ability to Commute:
- Salt Lake City, UT 84108 (Required)
Ability to Relocate:
- Salt Lake City, UT 84108: Relocate before starting work (Required)
Work Location: In person