Job Overview: Onsite Dealer Services is seeking a friendly and efficient Customer Service Representative / Rental Agent to join our team. The Customer Service Representative / Rental Agent will be responsible for assisting customers with their vehicle rental needs, ensuring a smooth and pleasant rental experience. The ideal candidate will have excellent communication skills, a customer-focused attitude, and the ability to handle various administrative tasks efficiently.
Key Responsibilities:
- Customer Service:
- Greet customers in a professional and courteous manner.
- Assist customers with the rental process, including explaining rental terms, conditions, and insurance options.
- Provide information about available vehicles and their features.
- Address customer inquiries and resolve any issues or concerns promptly.
- Rental Transactions:
- Process rental agreements and ensure all necessary documentation is completed accurately.
- Verify customer identification and payment information.
- Handle payments, deposits, and refunds using the company’s rental management system.
- Inspect rental vehicles before and after each rental to ensure they meet quality standards.
- Fleet Management:
- Maintain an organized and updated inventory of available rental vehicles.
- Coordinate vehicle maintenance and cleaning schedules to ensure vehicles are in optimal condition.
- Track vehicle availability and assist with the logistics of vehicle delivery and returns.
- Administrative Duties:
- Keep accurate records of rental transactions and customer interactions.
- Prepare and submit reports on rental activities and fleet status.
- Assist with filing, data entry, and other administrative tasks as needed.
Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service or a related field preferred.
- Strong communication and interpersonal skills.
- Proficiency in using computer systems and software applications.
- Excellent organizational and multitasking abilities.
- Ability to handle cash transactions and perform basic math calculations.
- Valid driver’s license and a clean driving record.
Benefits:
- Competitive salary based on experience.
- Opportunities for professional growth and advancement.
- Employee discounts on services and products.
Working Conditions:
- Full-time position with varying hours, including weekends.
- Work is performed in an office environment with some outdoor exposure when inspecting vehicles.
- Physical demands include standing, walking, and lifting light objects.
Job Type: Full-time
Pay: $180.00 - $250.00 per day
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Overnight shift
Ability to Commute:
- Riverside, CA 92501 (Required)
Ability to Relocate:
- Riverside, CA 92501: Relocate before starting work (Required)
Work Location: In person